The Design Researcher is principally responsible for collecting, processing, interpreting, formulating reports, and making recommendations based on research findings. This position conducts on-site ethnography and interviews in hospitals, office environments, and consumers' homes. Additionally, this role applies both qualitative and quantitative techniques to interpret data, handle multiple tasks simultaneously, prioritize, meet deadlines, prepare written client deliverables, present findings, and produce substantiated recommendations. In addition, this position works closely with the Design Team and Design Director to translate insights into actionable design criteria for new products, services, and customer experiences. Ensures strong initiative, follow-through, and anticipation of client needs while being resourceful, professional, and a team player.