Design Research Manager

Visa • CA, CA

362d • $132,300 - $191,800 • Hybrid

About The Position

Visa Product Experience and Design + Digital is seeking an experienced, hands-on Design Research Manager with expertise in how user research can drive leading-edge innovation. All of our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration. This person will play a vital role in developing new Products and Services directly for Visa's clients and partners, as well as helping inform critical Human Insights employed by internal Product, Consulting and Account teams.

Requirements

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Experience leading qualitative research programs with a hypotheses-led/problem statement approach
• Experience managing participant recruitment and associated privacy and data considerations
• Knowledgeable of accessibility guidelines and best practices
• Ability to support design thinking workshops, including leading sessions and engaging with high-profile clients
• Must be results-oriented, and have the ability to work independently, identifying when and where feedback will be valuable and incremental
• Successful track record developing relationships and engaging with colleagues across functions, levels and geographies, including within a virtual environment
• Consistently demonstrates the mastery of basic business writing best practices in presentations and reports
• Build trust in clients through expertise and commitment to quality and objectives
• Ability to creatively weave together a story for the client that demonstrates how the research meets their objectives

Nice To Haves

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Minimum 5 years of work experience, including significant experience in a role with responsibility for design research, product design and design research planning, as well as execution and client management for complex UX research projects
• Experience and understanding of Product Management and Innovation in the payments space
• Qualitative expertise a must, quantitative skills a plus
• Experience working with clients for design and innovation projects
• Knowledge of and experience with Visa products a plus
• Experience with tools like Figma, dScout, UserTesting.com

Responsibilities

• Execute all phases of qualitative research (scoping, research strategy, conducting, synthesizing, and reporting)
• Effectively use frameworks to independently build insights that create new and fresh opportunities/perspectives for the client
• Demonstrate a strong understanding of the strengths and weaknesses of different research methods
• Independently manage research workstreams, communicating project plan to stakeholders and identifying when to bring subject-matter experts in to elevate the work
• Work with team leadership to develop a POV on correct methodologies and how to represent those methodologies with stakeholders
• Create personas, journey maps, user flows and other research artifacts
• Support and help facilitate design thinking workshops with clients and stakeholders
• Act as a change agent, sparking fresh ideas that elevate the research practice and are infused within our culture and products
• Foster collaboration between Design, Research, Design Operations & Product teams, in addition to establishing relationships with other partners throughout Visa
• Mentor other design researchers and lead by example in delivering excellent individual work
• Act as the voice of the user in project teams, ensuring design and product-focused deliverables meet the needs of our customers

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees