Design Research Lead, Manager level

Capital One • McLean, VA

87d • $158,400 - $180,800

About The Position

Capital One's Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams' learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.

Requirements

• At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both.
• At least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.).
• At least 3 years of professional experience conducting user experience research in a corporate environment.

Nice To Haves

• 7+ years managing user experience research in a corporate environment.
• 4+ years experience working and influencing senior level executives.

Responsibilities

• Collaborate with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps.
• Track research questions and insights within your portfolio.
• Prioritize research activities including primary research, knowledge mapping, assessments, and testing.
• Maintain a close relationship to research peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business.
• Lead design projects, directing and delegating work for more junior team members while mentoring and helping to mature the overall research practice.
• Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints.
• Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges.
• Utilize a solid understanding of tech, data capabilities and emerging technologies to inform work and help cross-functional teams.
• Leverage a rich network of partnerships across lines of business to foster collaboration and share solutions.
• Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities