Design Program Management, Senior Director - Platform

Salesforce•San Francisco, CA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce Design Operations is looking for a self-starting, organized, and experienced Senior Director of Design Program Management (DPM) focused on Platform UX. This dynamic group creates the tools and services that allow designers, developers and ISVs to create Salesforce desktop and mobile apps, and enables our customers to create personalized, data- and AI-driven consumer experiences. Working hand-in-hand with the UX team is the Salesforce Design Operations team, a talented group of professionals that create the conditions for great design to flourish. We are growing, and we are looking for you. Will you join us?

Requirements

BS in Business, Computer Science, Engineering, or a related field.
At least 12 years experience working in enterprise software in any combination of Design, DesignOps, or PgM roles.
Outstanding partnership, interpersonal, and relationship-building skills.
The ability to collaborate well in a cross-functional, matrix’d management environment, and work across multiple departments and business units.
Proven experience partnering directly with product management and engineering leadership teams, with an understanding of their priorities, constraints, and how UX informs their work streams.
Thorough familiarity with how design gets done. Understand what happens when and why, what natural dependencies exist, how to mitigate risks, and when it’s OK to be visionary (and when it’s not).
Superb communication skills that shine in-person and across multiple mediums. The talent to tell a story, advocate for a project or program, and facilitate understanding to different audiences at whichever level is appropriate.
Strong understanding of what it takes to ship software at scale.
Experience running projects using agile and/or scrum processes, and understand development team make-ups (i.e., roles, responsibilities, and how they interact).
Ability to learn and master internal project management tools to ensure design work is properly represented and tracked, and contribute new tools and processes to make work more visible to the entire organization.

Nice To Haves

Ability to establish credibility and rapport with senior executives, and technical and non-technical team members.
An internal compass that points towards ethics and equality, and the conviction to speak up if we stray off-course.
Demonstrated ability to influence peers and managers, and build consensus while dealing with ambiguity.
Experience running events and programs for internal teams, external customers, or both at the same time!
Experience designing and thinking in systems, not just single-purpose apps.
Experience designing for visual page builders, mobile apps, content management systems, app development tools.
Project Management Professional (PMP) certification.

Responsibilities

Operationalize how our UX team works together, and create rituals and cadences that foster team connection, a shared purpose, and a collaborative design community.
Create new processes and frameworks that help Platform UX define, prioritize, and review its work, and then bring this work forward for consumption by Salesforce’s other UX teams.
Become a key partner to other operations leaders such as Headcount Planning, Finance, Technical Program Management (TPM), and other DPM leaders across the organization.
Connect the dots between our product teams’ roadmaps and UX’s priorities and deliverables, helping both groups manage design dependencies and deliver successfully.
Liaise with design leadership and build strong partnerships with cross-functional stakeholders.
Proactively seek connections in a complex network across business units seeking optimization and alignment across functions, and own regular communications up, down, and out to assure alignment and clarity of goals.
Manage key cross business unit initiatives that have dependencies on the Platform.
Be the strategic nerve center for Platform UX’s leadership team, coordinating method and measure reviews, leading the coordination of team events, and driving the teams roadmap of operationally focused goals.