Business Management - Conversation Design

JPMorgan Chase & Co.•New York, NY

17d

About The Position

As a Design Manager within Digital Customer Experience (DCE), you’ll collaborate with cross-functional teams to manage project intake, assessment, resourcing, and execution. You will oversee daily workflows and processes for digital design projects, facilitate discussions, track milestones, and serve as the central point of contact for project status and issue management.

Requirements

3+ years of project/program management experience with digital design or marketing teams
Understanding of product development lifecycle at scale
Experience with Waterfall and Agile project methodologies
Familiarity with Atlassian/JIRA software tools
Strong organizational skills managing multiple work streams
Excellent written and verbal communication skills
Proven ability to collaborate cross-functionally and influence outcomes

Nice To Haves

Experience in both design studio and large corporate environments
Passion for customer-centric design
Flexibility and adaptability to changing directions
Thrives in fast-paced, collaborative, cross-functional settings

Responsibilities

Oversee and manage a digital product portfolio, including project intake, assessment, and execution
Partner with Design Leads, Product Owners, Tech Leads, and Scrum Masters for project delivery and reporting
Facilitate cross-team project discussions and stakeholder engagement
Collaborate with Digital Design, Product, and Line-of-Business teams for capacity planning and execution guidance
Track project milestones, update status, and produce reports as needed
Consult with design teams to develop clear plans for design activities
Ensure deliverables are specified, scoped, and agreed upon between clients and internal teams