Design Manager - UX/UI

Sprouts Farmers Market • Phoenix, AZ

11d

About The Position

The UX/UI Manager partners with Product, Developers, Marketing, Ecomm, Creative Pods, and external agency partners to lead customer-first digital experiences across Sprouts touchpoints. This role guides UX/UI projects from concept through delivery while ensuring alignment with brand strategy, business goals, and retail realities. The UX/UI Manager supports the Sr. Creative Director in evolving Sprouts’ digital experience with work that delivers on performance metrics, customer insights, and brand standards.

Requirements

• Bachelor’s degree in UX Design, Human-Computer Interaction, Graphic Design, Visual Communications, or related field preferred.
• 8–10+ years UX/UI experience, preferably in retail, grocery, e-commerce, marketplace, or consumer apps.
• Strong portfolio demonstrating concept development and shipped customer experiences.
• Experience collaborating across Product, Development, Marketing, Ecomm, and agency teams.
• Knowledge of UX research methods, usability testing, accessibility standards, and design systems.
• Proficiency with industry tools such as Figma, Adobe Creative Suite, prototyping tools, and collaboration platforms.
• Strong conceptual thinking, communication, and presentation skills.
• Ability to influence stakeholders and guide projects without direct authority.
• Strong organizational skills with ability to manage multiple initiatives simultaneously.
• Thrives in a fast-paced environment where priorities shift frequently.
• Demonstrates accountability, curiosity, collaboration, and a solutions-oriented mindset.

Nice To Haves

• Understanding of e-commerce, loyalty programs, pickup & delivery, or omnichannel retail a plus.
• Retail or agency experience preferred.

Responsibilities

• Owns and evolves Sprouts’ digital experience strategy, ensuring alignment with brand vision, customer expectations, and enterprise business priorities.
• Translates business priorities into clear journeys, wireframes, prototypes, and UX/UI recommendations.
• Leads UX/UI initiatives from concept through launch across cross-functional teams and agency partners.
• Aligns stakeholders and agency partners around UX priorities, ensuring consistent experience decisions across projects.
• Shapes early-stage business and product concepts by embedding customer experience strategy into initiative planning and investment decisions.
• Ensures consistency of look, tone, voice, accessibility, and usability across digital marketing and customer experience assets.
• Manages shifting priorities across complex projects while maintaining timelines and stakeholder alignment.
• Presents work in Creative Review, Creative Strategy, and Executive Leadership forums to move projects forward.
• Establishes and governs enterprise UX frameworks, design systems, accessibility standards, and scalable processes to ensure consistency and efficiency across all digital touchpoints.
• Monitors retail trends, emerging technologies, and customer expectations to inform Sprouts experiences.
• Owns UX performance strategy, defining success metrics tired to conversion retention, engagement, and revenue; translates insights into prioritized experience improvements.
• Champions experimentation, continuous improvement, and collaborative problem solving.

Benefits

• Competitive pay
• Sick time plan that you can use to support you or your immediate families health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food and fun!
• Bonus based on company and/or individual performance
• Affordable benefit coverage, including medical, dental and vision
• Health Savings Account with company match
• Pre-tax Flexible Spending Accounts for healthcare and dependent care
• Company paid short-term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays
• Get Paid Every Day!
• Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free.
• We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for.
• With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager