Design Manager, Payments

Patreon • New York City, NY

9d • Hybrid

About The Position

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: $10 billion+ in revenue generated since Patreon's inception 100 million+ free memberships for fans who may not be ready to pay just yet, and 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Design Manager to lead the design team focused on Media and Community Experiences, driving intentional human connection on Patreon. This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model. About the Team The Payments team makes it easy for creators to get paid, fans to pay, and everyone to trust that money is flowing reliably, transparently, and on time. The team owns core experiences across fan checkout and billing, creator payouts, tax and compliance surfaces, and the foundational payments platform that powers reliability, performance, and scale. As Design Manager, Payments , you’ll work as a hybrid IC/manager overseeing a small product design team working across Payments Platform and Payments Core Experience. You’ll partner closely with PM, Eng, and Data to define the roadmap and deliver high‑quality, reliable payments experiences for creators and fans.

Requirements

• 7+ years of product design experience, including at least 1 year of managing designers or leading them informally with strong mentorship responsibilities
• Proven track record shipping high‑impact, end-to-end product work in complex domains (ideally payments, fintech, or other mission‑critical systems)
• Comfortable in a “player‑coach” setup, balancing people management with hands‑on IC work
• Deep commitment to interaction and visual craft, especially in flows where clarity, trust, and correctness are critical
• Ability to simplify complex systems into clear, understandable experiences
• Experience working with or contributing to design systems to deliver scalable, consistent solutions
• Strong product intuition; able to define problems, form hypotheses, and use qualitative and quantitative signals to guide decisions
• Experience connecting design work to measurable outcomes (such as reduced support tickets, improved checkout conversion, or higher payout satisfaction)
• Skilled at building healthy, trusting relationships across Design, Product, Engineering, and business partners
• Clear, empathetic communicator who can tailor level of detail and story to different audiences, from ICs to execs
• Genuine interest in helping creators run sustainable businesses and in making payments, payouts, and taxes radically simpler for them

Responsibilities

• Manage, coach, and support a small team of product designers working across Payments Platform and Payments Core Experience
• Set a high bar for UX and visual craft across payments flows and tools, and give clear, actionable feedback on work in progress
• Plan projects and determine how to delegate amongst your team
• Be hands on, owning end‑to‑end design for key projects, from problem framing and flows through interaction design, prototypes, and high‑fidelity visuals
• Partner with Product and Engineering leads to define Payments north stars, success metrics, and roadmap sequencing for H1/H2
• Use research, product data, and support signals to inform priorities and iterate on designs
• Ensure the core journeys your teams own feel clear, trustworthy, and modern across web and mobile
• Collaborate with other design leaders so payments and tax experiences feel cohesive across Insights, Creator Success, and other surfaces product areas
• Contribute to and leverage design systems and shared patterns to deliver scalable, consistent payments solutions
• Build strong cross‑functional alignment by clearly communicating design decisions, trade‑offs, and recommendations to working teams and leadership
• Help the broader company understand the “why” behind the Payments roadmap and the creator and fan problems we’re solving
• Get out ahead of the near-term roadmap and discover future opportunities through product vision initiatives that you propose and manage

Benefits

• Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.
• Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, vacation leave, company holidays and recharge days, lifestyle stipends, learning and development stipends, patronage, parental leave and sick leave, and pension with an employer contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees