Design Lead, B&OP Ecommerce

Blizzard Entertainment • Irvine, CA

253d • $121,500 - $224,880 • Hybrid

About The Position

The Battle.net & Online Products (B&OP) organization is home to technology that powers Blizzard Entertainment's games. Whether you're shopping, chatting with friends, or playing one of our games, B&OP ensures that our players are immersed in engaging, exciting, and secure experiences. As the Design Lead for Battle.net Ecommerce across all player facing experiences, you will manage the design team and collaborate with product managers and engineers to create a seamless shopping experience for millions of gamers worldwide. Your job is to successfully help empower our players to quickly find and buy our games & products, download and play our games, and connect with our worldwide community. The ideal candidate should thrive in a highly collaborative, fast-moving cross-functional environment, possess top-tier communication skills, an entrepreneurial spirit, and the ability to demonstrate the value of design every day. Experience in identifying, researching, designing, and shipping features and products in the technology or gaming spaces is essential. This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Irvine, CA.

Requirements

• Minimum of 5 years as user experience designer, interaction designer, or similar
• 2+ years of design leadership experience with direct reports under your guidance and leadership
• Knowledge and experience in leading high-level product design strategy
• Ability to thoughtfully provide tactical direction and guidance for quick turn arounds in a fast paced highly visible product area
• Demonstrated track record in e-commerce, platform, or B2B/B2C arena
• Lead and mentor designers, growing their mastery of the design craft and nurturing soft skills
• A drive to successfully work within and influence cross-functional teams while advocating for the value and impact of design for all experiences big or small
• Experience designing cross-platform solutions that are highly usable, accessible, and delightful
• Experience working within Agile/Kanban development teams and using JIRA

Nice To Haves

• Passion for games, with a pulse of the gaming market
• A love of Figma and design documentation
• Experience or high interest in contributing to an evolving design system where you can help shape the content and direction
• New show/movie recommendations… we are running low

Responsibilities

• Guide ecommerce designs to create extraordinary experiences while optimizing conversion through impactful player education, incentivization, and engagement
• Manage a talented team of product designers - offering mentorship, career growth and guidance, as well as fostering a growth-oriented environment
• Collaborate on large-scale design projects across multiple teams and stakeholders representing the voice of the player throughout the process
• Use data, competitive analysis, research and appropriate testing methodologies to influence product direction and championing a premium player experience
• Create design artifacts, including strategy decks, style guides, wireframes, insightful documentation of player states across both happy and unhappy paths, and demonstrating interaction through clickable prototypes
• Provide clear design direction, encouragement, and actionable feedback to peers and team members
• Consult with design leadership on best practices, emerging tech, overall strategy and ever improving standards

Benefits

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
• 401(k) with Company match, tuition reimbursement, charitable donation matching
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
• Relocation assistance if required to move geographic locations for the job

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees