Kaiser Permanente-posted 3 months ago
Pleasanton, CA
Ambulatory Health Care Services

In addition to the responsibilities listed above, this position is also responsible for planning and implementing professional development training curriculum and courseware for end-users; executing web-based learning strategies; authoring educational courses using web-based programs and MS Office suite; developing eLearning objectives and assessments; developing storyboard/script with text, voice, sound, graphics, descriptions, and instructions for production team; and maintaining latest knowledge of authoring and development tools such as Articulate, Captivate, Camtasia, and SnagIt.

  • Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members.
  • Builds relationships with cross-functional/external stakeholders and customers.
  • Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers.
  • Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses.
  • Leads by influencing others through technical explanations and examples and provides options and recommendations.
  • Adopts new responsibilities; adapts to and learns from change, challenges, and feedback.
  • Demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes.
  • Facilitates team collaboration to support a business outcome.
  • Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions.
  • Encourages team members to adapt to and follow all procedures and policies.
  • Collaborates cross-functionally and/or externally to achieve effective business decisions.
  • Provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate.
  • Monitors progress and results.
  • Supports the development of work plans to meet business priorities and deadlines.
  • Identifies resources to accomplish priorities and deadlines.
  • Identifies, speaks up, and capitalizes on improvement opportunities across teams.
  • Uses influence to guide others and engages stakeholders to achieve appropriate solutions.
  • Conducts auditing and continuous improvement initiatives by ensuring that training content for multiple programs is accurate, consistent, and delivered within prescribed protocols.
  • Leads the implementation of training related quality improvement programs.
  • Implements process improvement measures to ensure continued success of complex training programs.
  • Ensures multiple training programs align with organizational goals and initiatives and meet accreditation criteria.
  • Ensures training complies with laws, policies, and professional standards.
  • Proactively monitors directives of government agencies and legislation relevant to training subject matter.
  • Reviews internal policies and best practices relevant to multiple subject matter areas.
  • Proactively monitors changes to industry standards by utilizing appropriate reference materials, internet sources, seminars, publications, and professional networks.
  • Documents and informs others about training by making continuous updates to policies, procedures, and information for multiple training programs.
  • Implements complex strategies to track, document, and communicate training updates.
  • Provides updates to senior staff, managers, and directors on training updates and training needs.
  • Develops marketing strategies for learning programs and responds to inquiries about programs.
  • Makes significant contributions to and maintains content repositories.
  • Designs and implements training by using data, metrics, and reporting to design and implement complex training programs that meet learner needs and accreditation criteria.
  • Implements appropriate learning methods and technologies needed to deliver complex training programs.
  • Identifies and obtains new or existing instructional resources to achieve desired outcomes in complex training programs.
  • Coordinates and delivers training and/or train-the-trainer programs to clinical leads, supervisors, and managers.
  • Demonstrates an understanding of business needs by having a deep understanding of business goals and success metrics.
  • Defines the problem in detail in order to understand, determine, and develop performance and learning objectives.
  • Presents evidence to important stakeholders that establishes how and where training has business impact, directly or indirectly.
  • Understands and identifies learner needs by using existing and several new procedures, research, and data provided to independently and accurately understand learners and their challenges.
  • Conducts moderately complex research and analysis to understand pervasive problems in a particular area or roles.
  • Conducts and/or develops surveys and focus groups to gain a deep understanding of learner needs.
  • Identifies and validates learner needs to create content that meets current and future needs.
  • Minimum two (2) years of experience in technical writing or content management.
  • Minimum one (1) year of experience in a leadership role with or without direct reports.
  • Bachelors Degree in Education, Communication, Business Management, Nursing, Psychology, or related field AND minimum five (5) years of experience in instructional design, adult education, or a directly related field.
  • OR Minimum eight (8) years of experience in instructional design, adult education, or a directly related field.
  • Training Authoring Tools
  • Information Gathering
  • Business Documentation
  • Written Communication
  • Content Development
  • Creativity
  • Innovative Mindset
  • Data Entry
  • Conflict Resolution
  • Computer Literacy
  • Curriculum Development
  • Adult Learning Theory
  • Change Management
  • Negotiation
  • Operational Excellence
  • Business Value Communication
  • Program Development
  • Experimental Design
  • Presentation Skills
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