This position is responsible for providing classroom, web-based, and one-on-one training to technical staff; leveraging advanced knowledge of products, operational workflows, and clinical work leading the incorporation of application enhancements into each curriculum trained. The role includes verifying/training on products, processes, contents, and system updates optimization for multiple applications in support of organizational strategic initiatives to end-users. It also involves providing end-user support during system and content go-lives, annual application upgrades, and monitoring ongoing improvements in end-user system proficiency. The position requires preparing and guiding others on analysis of client business processes and functional application requirements, documenting validation processes for the development and maintenance of the training environment, and potentially providing problem resolution of information systems-related issues. Additionally, the role may involve escalating complex concerns from end-users/clinical/training personnel and assessing existing application products for feasibility in meeting client requirements and developing recommendations.