Design & Delivery Consultant IV, *HealthConnect Technology

Kaiser Permanente-posted 3 months ago
Pleasanton, CA
Ambulatory Health Care Services
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This position is responsible for providing classroom, web-based, and one-on-one training to technical staff; leveraging advanced knowledge of products, operational workflows, and clinical work leading the incorporation of application enhancements into each curriculum trained. The role includes verifying/training on products, processes, contents, and system updates optimization for multiple applications in support of organizational strategic initiatives to end-users. Additionally, it involves providing end-user support during system and content go-lives, annual application upgrades, and monitoring ongoing improvements in end-user system proficiency. The position also requires preparing and guiding others on analysis of client business processes and functional application requirements, documenting validation processes for the development and maintenance of the training environment, and potentially providing problem resolution of information systems-related issues. The candidate will also escalate complex concerns from end-users/clinical/training personnel and assess existing application products for feasibility in meeting client requirements while developing recommendations.

  • Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members.
  • Builds relationships with cross-functional/external stakeholders and customers.
  • Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers.
  • Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses.
  • Leads by influencing others through technical explanations and examples and provides options and recommendations.
  • Adopts new responsibilities; adapts to and learns from change, challenges, and feedback.
  • Demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes.
  • Facilitates team collaboration to support a business outcome.
  • Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions.
  • Encourages team members to adapt to and follow all procedures and policies.
  • Collaborates cross-functionally and/or externally to achieve effective business decisions.
  • Provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate.
  • Monitors progress and results.
  • Supports the development of work plans to meet business priorities and deadlines.
  • Identifies resources to accomplish priorities and deadlines.
  • Identifies, speaks up, and capitalizes on improvement opportunities across teams.
  • Uses influence to guide others and engages stakeholders to achieve appropriate solutions.
  • Supports other groups within or outside the company by identifying concerns and offering alternative and strategic methods to address concerns while identifying and validating root causes.
  • Works on design and development of trainings by creating new moderately complex content, ensuring curriculum accuracy, and providing troubleshooting as needed.
  • Coordinates with others to select training methods and programs.
  • Develops training objectives for education modules, revises and creates training modules and supporting materials.
  • Supports clients and others prioritize short-term learning goals but mainly focus on supporting long-term learning goals.
  • Evaluates alternative training techniques, procedures, and/or methods while supporting implementation.
  • Conducts moderately complex needs assessments for training and/or performance issues.
  • Monitors effectiveness of training by guiding others in measuring the effectiveness of training to ensure business needs are met.
  • Develops, analyzes, and manages increasingly moderately complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.
  • Independently applies research of training norms and industry standards within assigned areas.
  • Drives research efforts in training/education programs to improve stakeholder activities and enhance personnel growth and development.
  • Drives training program delivery(s) and leads learners understanding by leveraging adult learning principles.
  • Determines next steps based on results from evaluations used to assess the application of skills, knowledge, and training objectives.
  • Monitors and analyzes training results while also providing feedback to other trainers based on training assessment.
  • Serves as a trainer by leading moderately complex training, and using best practices for training modalities.
  • Bachelor's Degree in Business, Communication, Education, Behavioral Science, or a directly related field AND minimum five (5) years of experience in training delivery, curriculum design, and training development and evaluation, or a directly related field.
  • OR Minimum eight (8) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field.
  • Coordination
  • Internal Communications
  • Storytelling
  • Written Communication
  • Content Development
  • Knowledge Management
  • Learning Measurement
  • Business Relationship Management
  • Consulting
  • Relationship Building
  • Program Development
  • Quality Assurance Process
  • Research and Development (R&D)
  • Curriculum Development
  • Adult Learning Theory
  • Presentation Skills
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