Responsible for supporting Design Center operations. Oversees physical showroom to include maintenance, samples and displays.
Supports design center processes. Manages all reports and tracking information for assigned projects
Answers phones, greets customers, schedules, and coordinates DC appointments
Communicates regularly with builder personnel, designers, sales team, and manager. Partners with designers and account executives to strategically manage all builder accounts
Prepares designer files for appointments
Orders office and design center supplies, greets customers, and maintains office equipment
Provides project administrative support
Assists with data entry and documents management
Works with Design Center Manager and vendors to correctly sample and display programs in showrooms. Maintains showroom and displays
Identifies opportunities for process improvement
Assists in setting up new accounts / design centers
Assists Design Center Manager as needed
Performs other duties as assigned
Refers complex, unusual problems to supervisor
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of performance by supervisor.
High School or equivalent
Specialized skills training/certification may be required
Desired experience, 3-5 years administrative/clerical (builder experience a plus)
Bilingual experience preferred but not required (English/Spanish)
Must have a thorough knowledge of all available products used by the Company as it relates to product installation
Strong written and verbal communication skills
Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates and co-workers
Proactively identify, analyze, address, and resolve problem areas, conflicts, and issues
Displays willingness to make decisions
Exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions
Strong organizational skills to insure adequate tracking systems are utilized to maintain and track all required information associated with the ordering and production process
Working knowledge of internet, inventory, project management, spreadsheet and word process software and order processing systems