FirstService-posted 3 months ago
Full-time • Entry Level
Remote • Spokane, WA
5,001-10,000 employees
Real Estate

Floor Coverings International is the #1 in-home flooring brand in North America. We provide a high-touch, convenient, and personalized flooring experience that brings the showroom directly to the customer's door. Our proven sales process, extensive product selection, and white-glove customer service have made us a leader in the industry. As a Design Associate at Floor Coverings International, your primary role is in-home sales - driving revenue and customer satisfaction by guiding homeowners through their flooring purchase from consultation to close. This is not a retail or showroom position. You'll be out in the field, meeting with warm leads, utilizing our mobile showroom, and executing a proven sales process that converts.

  • Drive sales performance by executing in-home consultations that lead to closed deals
  • Follow a proven, structured sales process to maximize conversions and average ticket size
  • Quickly build rapport and trust with homeowners during consultations
  • Present product solutions that align with the customer's needs, lifestyle, and budget
  • Accurately measure spaces, estimate job costs, and prepare compelling proposals
  • Follow up with all leads and prospects to move them through the sales pipeline
  • Meet or exceed monthly and quarterly sales goals
  • Coordinate closely with project and installation teams to ensure smooth project delivery
  • Utilize CRM to manage pipeline, schedule appointments, and track sales metrics
  • Maintain product knowledge across a wide variety of flooring solutions
  • 2+ years of successful experience in in-home sales, B2C sales, or high-ticket sales
  • Proven ability to close deals and hit or exceed sales targets
  • Excellent interpersonal, communication, and persuasion skills
  • High level of personal accountability and self-motivation
  • Tech-savvy: comfortable using tablets, CRM systems, and digital estimating tools
  • Willingness to travel daily across Spokane, WA and North Idaho
  • Professional appearance and strong presentation skills
  • Reliable vehicle and valid driver's license
  • Basic understanding of interior design or home improvement
  • Supportive team environment with growth opportunities
  • Company iPad, CRM access, and product sample kit
  • Flexible scheduling and autonomy in your workday
  • Paid training on sales process, products, and software
  • Base salary plus uncapped commission and monthly performance bonuses
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