Design Associate - In-Home Sales & Customer Experience

FirstService • Bloomington, MN

105d

About The Position

Floor Coverings International (FCI) is the #1 flooring franchise in North America. We bring the showroom directly to the customer's home, offering a high-touch, consultative experience that's completely different from the traditional retail flooring model. We are seeking a Design Associate with a passion for design and customer service to join our fast-growing team. If you're outgoing, organized, and excited to help homeowners improve their spaces, this is a great opportunity to grow your career.

Requirements

• Associate's or Bachelor's degree preferred
• Strong communication and people skills - must enjoy working with others
• Organized, reliable, and self-motivated
• Comfortable using technology (iPad, CRM, email - training provided)
• Valid driver's license and reliable transportation required
• Willingness to undergo a comprehensive background check
• Willing to wear company-branded attire during appointments (provided)

Responsibilities

• Visit customers' homes to assess their flooring needs
• Present flooring options using FCI's exclusive technology and sales system
• Provide design guidance based on style, function, and budget
• Close sales through trust-based, consultative selling
• Manage customer relationships from consultation to installation
• Communicate regularly with the customer, production team, and office staff
• Assist with material ordering and scheduling installations
• Follow up after jobs are complete to ensure satisfaction and collect referrals/reviews
• Follow up on open and past estimates
• Re-engage old leads and prospects
• Attend local networking groups and community events
• Support marketing initiatives such as door hanger distribution and home shows

Benefits

• Paid training and mentorship to help you succeed
• Competitive base salary + uncapped commission
• Performance-based bonuses and travel incentives (e.g., annual trip to Cancun)
• Growth opportunities into leadership or specialized roles
• Positive, team-oriented culture
• All sales tools, iPad, and branded clothing provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees