Design Architect

AppViewX

About The Position

Customer Success Design Architects play a key role in designing and driving customer onboarding, creating solutions, and promoting greater adoption and usage of the AppViewX product. You will gather critical information to design AppViewX solutions for customers' cryptographic asset management, including PKI, SSH keys, API keys, and more. By combining your deep technical knowledge, creativity, and solution design experience with an understanding of customer business objectives and challenges, you will help customers maximize the value of AppViewX products.

Requirements

Minimum 6 years’ experience working in a technical architectural design role (such as Enterprise Design Architect, Application Design Architect, Solution Architect)
Minimum 4 years’ experience working in customer-facing technical roles, preferably in a post-sales capacity for a SaaS company with enterprise software products
Minimum 1 year experience in a senior role (Team Lead, Technical Manager, Sr. Level role)
Domain knowledge on PKI, SSH, DNS, Active Directory, ADCS, CRL, OCSP, and associated cryptographic standards
Experience with Certificate Life Cycle management/operations
Experience with PKI implementation processes
Experience with PKI integrations, Certificate Authorities, MS Intune, SCEP, other enrollment practices
Hands on experience with:
Kubernetes
Linux command line/ Windows server management
Apache, IIS - application expertise
Load balancers – F5/AVI/NetScaler
Salesforce/JIRA/ServiceNow
Excellent organization, troubleshooting, problem solving, deployment and multitasking skills with ability to learn new technology at a fast pace
Worked and interacted with F500 organizations
Creating complex technical designs and diagrams using diagram and vector graphics applications (Visio, Lucid chart, Draw.io etc.)
Exceptional communication skills, both oral and written, coupled with excellent listening skills

Nice To Haves

CISSP / CISM / CISA is preferred

Responsibilities

Working with architects, solution engineers, and the customer’s management team to gather inputs and design AppViewX technology solutions that address specific business challenges for our new customers
Address customer objectives/success criteria with in-depth technical attention to help customer Go-live quickly.
Collaborate with our Customer Success Managers and Implementation Architects to address technical challenges and product gaps
Run adoption workshops to Coach Customers on the AppViewX Product usage along with educating them on the Best practices, Industry Standards.
Act as a trusted technical advisor and lead by assisting with project technical challenges
Identify new use cases as part of account growth/renewal strategy
Use your experiences working with customers to provide feedback to the rest of the AppViewX organization on how we can improve the Product, customer experience, speed time-to-value, and create greater benefits for our customers
Contribute to Customer Business Reviews highlighting potential areas of improvements.
Partner closely with other cross-functional team members (e.g., sales, product management, support, services, delivery) to translate business needs and product requirements into new solutions
Work closely with our Product and Engineering teams to prioritize product enhancements and long-term roadmap based on customer/industry priorities.

Benefits

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.
What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

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