Des Moines Law Enforcement Dispatcher/Communications Center Specialist 1

State Of Iowa • Johnston, IA

404d • $48,422 - $71,198

About The Position

The Communications Center Specialist position at the Iowa Department of Public Safety involves managing communication for law enforcement and emergency services. The role requires eliciting information from the public and agencies, monitoring equipment, and processing calls and messages to ensure effective response to emergencies and public safety concerns.

Requirements

• High school diploma or GED.
• Ability to pass a thorough background investigation conducted by the Department of Public Safety.
• Ability to pass a physical and psychological evaluation, including normal hearing and vision corrected to 20/20.

Responsibilities

• Elicit information from private citizens and state and federal agencies via telephone and forward it to the proper personnel.
• Monitor equipment, isolate system problems, and notify repair services.
• Receive road condition data from other communications centers and enter it into the computer system.
• Receive, transmit, and monitor messages from state, county, and municipal law enforcement or emergency services through two-way radio and communication computer systems.
• Obtain confidential criminal records and traffic safety information from the IOWA System for law enforcement officers.
• Elicit from callers the type of assistance needed and notify appropriate enforcement officials or emergency services.
• Maintain contact with investigation officers by monitoring messages to alert them of suspected violence against officers involved.
• Monitor, receive, and process all calls, tips, and written reports made to the Governor's School Safety Bureau (GSSB) anonymous reporting tool.
• Assess and direct GSSB information expediently to the appropriate agency or first responder for follow-up action.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED