Dermatology Territory Account Specialist – Chapel Hill

Novartis • Durham, NC

1d • $77,000 - $245,700 • Hybrid

About The Position

This is a field-based and remote opportunity supporting key accounts in an assigned geography. As a Territory Account Specialist (TAS), you will lead with purpose, crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). You will act as the primary point of contact, building meaningful connections, identifying shared priorities, and navigating solutions that link customers to Novartis resources to improve patient outcomes. Success in this role requires balancing demand generation with strategic account engagement, bringing expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. The role involves navigating and resolving challenges within accounts, building strategic territory plans, partnering with territory teammates and home-office colleagues, applying deep market knowledge, using data to uncover insights, facilitating planning sessions, delivering real-time access support, and harnessing digital tools for personalized outreach.

Requirements

• Bachelor’s degree required from 4-year college or university.
• Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years.
• Candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success, are welcome.
• Proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customers.
• Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws.
• Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border.
• Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory.
• Must have a valid driver’s license.
• For Associate Level opportunities: Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.), or applicants with limited prior sales experience.
• For Associate Level opportunities: Demonstrates strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively.
• For Territory Account Specialist: 2+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years.
• For Territory Account Specialist: Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.
• For Senior Territory Account Specialist: 5+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years.
• For Senior Territory Account Specialist: Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.
• For Executive Territory Account Specialist: 10+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years.
• For Executive Territory Account Specialist: Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.
• Successfully complete certain initial training, including home study in eight (8) or fewer hours per day and forty (40) or fewer hours per week.
• Employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination for COVID-19.

Nice To Haves

• Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.
• Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities (for Associate Level).

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Benefits

• Performance-based cash incentive
• Eligibility to be considered for annual equity awards (depending on the level of the role)
• Comprehensive benefits package that includes health, life and disability benefits
• 401(k) with company contribution and match
• Generous time off package including vacation, personal days, holidays and other leaves
• Reasonable accommodation to individuals with disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees