Dermatology Registration Coordinator

Memorial Regional Health•Craig, CO

11d•$24 - $36

About The Position

This is a Full Time Position located in Steamboat Springs Compensation Range: $24.07 to $36.11 Benefits: Medical, Dental, Life, Retirement, Paid Time Off Position Classification: Non-Exempt Essential Functions and Basic Duties: Position Specific Performance Expectations: Dermatology Registration Coordinator o Maintains Accurate No Show Log and follows No Show Procedures. o Is logged into phones to receive the calls that Dermatology Scheduler is unable to answer. o Greets patients on the phone and in person in a friendly and courteous manner. o Works with Dermatology Scheduling Coordinator to review and correct provider schedules on a daily basis to ensure maximum productivity, minimize appointment overlap, and ensure patient/provider satisfaction. o Ensures that patient information is accurate and up to date in all applicable EMRs. o Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up. o Resolves issues independently, and when appropriate escalates to supervisor. o Assists Patient Registration Manager to ensure all patient access workflows, policies and procedures are being followed. o Acts as a liaison between patient, families, physicians and care team. o Participates in interdepartmental process improvements and process evaluation efforts. o Establishes and maintains a professional relationship with all staff in order to resolve problems, working as a team. o Functions in a high volume, multiple-task environment while producing quality work. o Prioritizes workload and completes assignments within allotted time. o Is able to work independently and problem solve. o Must meet established productivity and quality guidelines. o Attends all applicable workshops and staff meetings (remote attendance accepted) o Is able to educate patients on financial assistance options and collect copays as needed o Meets with Patient Registration Manager as needed to maintain professionalism, communication, customer service and leadership o Performs other duties as assigned. Organization Wide Performance Expectations: o Demonstrates commitment to performing according to the CHOICE values of MRH and represents the organization in a positive and professional manner. o Maintains patient and physician confidentiality at all times. o Upholds regulatory requirements to ensure continual compliance with departmental, hospital, state and federal regulations and policies. o Follows all policies and procedures to ensure a safe environment for patients, public and staff. o Completes annual education, training, in-service, and licensure/certification requirements; attends departmental and organizational staff meetings or reads meeting minutes. o Reports to work on time and as scheduled; completes work within designated timeframes. o Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff and vendors. o Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and time. o Actively participates in departmental and facility performance improvement and continuous quality initiatives. Qualifications Minimum Requirements: o Must be at least 18 years of age o Must be able to legally work in the United States o Must be able to pass a background check o Must be able to pass a drug screen and breath alcohol test o Must complete employee health meeting

Requirements

Must be at least 18 years of age
Must be able to legally work in the United States
Must be able to pass a background check
Must be able to pass a drug screen and breath alcohol test
Must complete employee health meeting
Associate’s/Bachelor’s degree or other related discipline is preferred; or equivalent combination of education and experience that is required for the specific job level.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis, preferred.

Nice To Haves

Familiar with Medical Terminology helpful
Past knowledge of all Microsoft Office products
Bilingual preferred
5 years of medical office or related experience preferred.

Responsibilities

Maintains Accurate No Show Log and follows No Show Procedures.
Is logged into phones to receive the calls that Dermatology Scheduler is unable to answer.
Greets patients on the phone and in person in a friendly and courteous manner.
Works with Dermatology Scheduling Coordinator to review and correct provider schedules on a daily basis to ensure maximum productivity, minimize appointment overlap, and ensure patient/provider satisfaction.
Ensures that patient information is accurate and up to date in all applicable EMRs.
Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up.
Resolves issues independently, and when appropriate escalates to supervisor.
Assists Patient Registration Manager to ensure all patient access workflows, policies and procedures are being followed.
Acts as a liaison between patient, families, physicians and care team.
Participates in interdepartmental process improvements and process evaluation efforts.
Establishes and maintains a professional relationship with all staff in order to resolve problems, working as a team.
Functions in a high volume, multiple-task environment while producing quality work.
Prioritizes workload and completes assignments within allotted time.
Is able to work independently and problem solve.
Must meet established productivity and quality guidelines.
Attends all applicable workshops and staff meetings (remote attendance accepted)
Is able to educate patients on financial assistance options and collect copays as needed
Meets with Patient Registration Manager as needed to maintain professionalism, communication, customer service and leadership
Performs other duties as assigned.
Demonstrates commitment to performing according to the CHOICE values of MRH and represents the organization in a positive and professional manner.
Maintains patient and physician confidentiality at all times.
Upholds regulatory requirements to ensure continual compliance with departmental, hospital, state and federal regulations and policies.
Follows all policies and procedures to ensure a safe environment for patients, public and staff.
Completes annual education, training, in-service, and licensure/certification requirements; attends departmental and organizational staff meetings or reads meeting minutes.
Reports to work on time and as scheduled; completes work within designated timeframes.
Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff and vendors.
Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and time.
Actively participates in departmental and facility performance improvement and continuous quality initiatives.