Deputy Visitor Experience Manager
About The Position
The Wakehurst Visitor Experience team is recruiting a Deputy Visitor Experience Manager to support the Visitor Admission and Retail operation within the Wakehurst Visitor Centre. The role is based at Wakehurst and is a key role in delivering sales, admission and membership targets whilst supporting and leading the Visitor Experience Assistant team. We are looking for someone with experience of leading a team in a fast-paced Retail and/or Visitor Attraction environment. You will demonstrate exceptional customer service and have strong administrative and communication skills. Known for your can-do attitude, you will be able to manage conflicting priorities and work using your own initiative, achieving tasks to the highest standard and achieve results in line with KPI targets. Working alongside the Visitor Experience Assistant Team, you will be able to demonstrate effective & collaborative team management/leadership skills, to support and encourage the VEA team to develop and perform using positive motivation and addressing any performance issues promptly. The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi.
Requirements
- Experience of leading a team in a fast-paced Retail and/or Visitor Attraction environment
- Exceptional customer service
- Strong administrative and communication skills
- Ability to manage conflicting priorities
- Ability to work using your own initiative
- Ability to achieve tasks to the highest standard
- Ability to achieve results in line with KPI targets
- Effective & collaborative team management/leadership skills
- Ability to support and encourage the VEA team to develop and perform using positive motivation and addressing any performance issues promptly
Benefits
- Opportunities for continuous learning
- A generous annual leave entitlement
- Flexible working to help you maintain a healthy work-life balance
- An Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership
- A competitive pension
- An employee discount scheme
- Free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
