Deputy Regional Manager

City of New York•New York City, NY

About The Position

If you are hired provisionally in the title, you must take and pass the Civil Service Exam, when it becomes available, to be eligible for continued employment. The Family Independence Administration (FIA) operates HRA's Job and Supplemental Nutrition Assistance Program (SNAP) Centers, administering Cash Assistance, including Emergency Assistance, SNAP benefits, and medical assistance for those receiving Cash Assistance. FIA works to help clients reach their maximum level of self-sufficiency and overcome any barriers to employment. The Family Independence Administration (FIA) is recruiting for one (1) Administrative Job Opportunity Specialist M-II, to function as the Deputy Regional Manager for the Regional Office, who will: - Provide managerial support to individual and/or multiple Job Centers by individual coaching thus ensuring uniformity in interpretation of policies, procedures and established quotas designed to achieve standard processes and practices in all Job Centers and to prevent loss of public funds via fraud or administrative error. Make use of worksheets which summarize the Job Centers' issues and recurring problems and to assess areas that need to be addressed. Provide guidance and support as well as direction for staff in use of best practices. Review the activity of employees responsible for evaluating eligibility for Cash Assistance and employment services in accordance with Federal and State legislation/regulations and local mandates. - Lead teams which participate in program planning and development meetings with top Family Independence Administration management, Human Resources Administration executive, Mayoral staff and other social services agencies; provide unbiased feedback directly to the Assistant Deputy Commissioner - Direct management audits in the Job Center of executive operations, methods and processes; check on adherence to and effectiveness of new methods and procedures; make continuing administrative studies of all levels of Center management routines and systems. These audits are conducted during the time that they are out stationed at the Job Center, and the findings provide the basis for corrective action and for recommended revisions in methods, systems, forms, policies and procedures. Work various parties to create and implement corrective action plans. - Review drafts and otherwise participates in the preparation of new and revised procedures prepared by the Office of Procedures. S/he will participate in devising new and revised forms, office practices, and systems. On an as-needed basis, provides direct supervision for installation and operation of pilot projects. - Coordinate with Executive Regional Manager/Regional Managers in the assignment, evaluation, and training of staff assigned to them and the handling of personnel actions; ensure that Job Center Directors receive proper training in the performance of their duties, in accordance with accepted administrative policies and procedures. - Advise the Assistant Deputy Commissioner, Executive Regional Manager on the selection and assignment of top -level administrative staff, site staffing needs, physical plant deficiencies and relocation recommendations. - Direct follow-up studies to ensure that corrective measures have been taken, that new procedures have been properly installed and observed, and that provisions of revised procedures have caused the prescribed changes to be made in the Job Center(s). Hours/Shift: 9:00am-5:00pm

Requirements

A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
Education and/or experience equivalent to "1" or "2" above.
College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year year of work experience.
All candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above.

Responsibilities

Provide managerial support to individual and/or multiple Job Centers by individual coaching thus ensuring uniformity in interpretation of policies, procedures and established quotas designed to achieve standard processes and practices in all Job Centers and to prevent loss of public funds via fraud or administrative error.
Make use of worksheets which summarize the Job Centers' issues and recurring problems and to assess areas that need to be addressed.
Provide guidance and support as well as direction for staff in use of best practices.
Review the activity of employees responsible for evaluating eligibility for Cash Assistance and employment services in accordance with Federal and State legislation/regulations and local mandates.
Lead teams which participate in program planning and development meetings with top Family Independence Administration management, Human Resources Administration executive, Mayoral staff and other social services agencies; provide unbiased feedback directly to the Assistant Deputy Commissioner
Direct management audits in the Job Center of executive operations, methods and processes; check on adherence to and effectiveness of new methods and procedures; make continuing administrative studies of all levels of Center management routines and systems.
Work various parties to create and implement corrective action plans.
Review drafts and otherwise participates in the preparation of new and revised procedures prepared by the Office of Procedures.
Participate in devising new and revised forms, office practices, and systems.
Provide direct supervision for installation and operation of pilot projects.
Coordinate with Executive Regional Manager/Regional Managers in the assignment, evaluation, and training of staff assigned to them and the handling of personnel actions; ensure that Job Center Directors receive proper training in the performance of their duties, in accordance with accepted administrative policies and procedures.
Advise the Assistant Deputy Commissioner, Executive Regional Manager on the selection and assignment of top -level administrative staff, site staffing needs, physical plant deficiencies and relocation recommendations.
Direct follow-up studies to ensure that corrective measures have been taken, that new procedures have been properly installed and observed, and that provisions of revised procedures have caused the prescribed changes to be made in the Job Center(s).