Deputy Project Manager - Tolling Operations

WSP • Costa Mesa, CA

10h • $118,000 - $200,000

About The Position

WSP is currently initiating a search for a Deputy Project Manager
to support our
Tolling Operations Team!

This position will sit out of our Costa Mesa, CA office.

JOB SUMMARY

As Deputy Project Manager, you will support the Implementation Project Manager
in leading the end-to-end implementation of a state-of-the-art tolling
back-office system for a major tolling authority or transportation agency.
Working for WSP, you will coordinate multidisciplinary teams, subcontractors,
and vendors to deliver a complex, high-stakes project involving software
configuration, system integration, data migration, testing, go-live, and
transition to operations. This role requires strong project controls,
stakeholder management, and technical aptitude in tolling environments to ensure
on-time, on-budget delivery while meeting performance, revenue, and compliance
requirements

Requirements

• Strong written and verbal communication skills
• Strong attention to detail and organizational skills
• Ability to work independently and under strict deadlines
• Ability to maintain confidentiality and discretion properly
• Must be able to pass background and drug screenings
• Proven experience supporting large-scale system implementations (e.g., enterprise software, ERP, billing/revenue systems, or transaction processing platforms).
• Excellent communication, leadership, and stakeholder management skills, with experience presenting to senior executives and clients.
• Ability to travel up to 25–40% for client meetings, site visits, and testing activities.
• Familiarity with tolling back-office functions: transaction processing, account management, video/image review, billing/invoicing, payment gateways, revenue auditing, customer portals, and interoperability (e.g., multi-state E-ZPass or similar).
• Knowledge of relevant technologies/standards: SQL/database management, API integrations, cloud-based platforms, cybersecurity in critical infrastructure, or tolling protocols.
• PMP, PgMP, or similar certification.
• Experience working as a prime contractor or systems integrator in public-sector / government contracts.
• Bachelor’s degree in engineering, Information Technology, Business Administration, Project Management, or a related field.
• 7+ years of project management experience on complex IT/software implementation projects.
• Strong understanding of project management methodologies (PMP/PMI standards, Agile/hybrid approaches) and tools (e.g., MS Project, Primavera P6, Jira, or similar).
• Experience in transportation / ITS / tolling projects, including electronic toll collection (ETC), back-office systems, roadside equipment integration, violation processing, or customer service platforms.

Responsibilities

• Support the Project Manager in all phases of the project lifecycle: planning, requirements refinement, design, development/configuration, integration, testing (SAT/UAT), deployment, customer care, and handover to operations.
• Oversee day-to-day project execution, including schedule management, resource allocation, risk identification/mitigation, issue resolution, and change control processes.
• Coordinate with internal teams (software development, integration, QA, cybersecurity, data analytics) and external partners (subcontractors, toll equipment vendors, roadside system integrators, payment processors, and interoperability hubs).
• Manage key project deliverables such as system requirements specifications, interface control documents (ICDs), test plans, data migration strategies, and operational readiness plans.
• Monitor and report project status, including progress against baseline schedule, budget variance, earned value metrics (EVM), KPIs (e.g., transaction accuracy, system uptime, reconciliation rates), and executive-level dashboards.
• Facilitate regular project meetings, including internal status reviews, client progress meetings, risk registers, and steering committee updates.
• Support procurement and contract management activities for subcontractors and vendors, including scope definition, performance monitoring, invoice verification, and change order negotiation.
• Ensure compliance with contract requirements, industry standards (e.g., ISO 17575 for tolling interfaces, PCI DSS for payments), regulatory obligations, and client-specific SLAs.
• Identify and manage project risks and dependencies, particularly those related to legacy system integration, high-volume transaction processing, customer account migration, and interoperability with state/national networks.
• Assist in stakeholder engagement with the client (tolling authority), end users (customer service teams), and other agencies to align expectations and resolve issues.
• Contribute to continuous improvement by capturing lessons learned and supporting knowledge transfer to operations and maintenance teams post-go live.
• Step in to lead project elements or the overall project in the Project Manager's absence

Benefits

• WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
• Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level