Deputy Program Manager

ManTech-posted 5 months ago

Full-time • Senior

Hybrid • Herndon, VA

Professional, Scientific, and Technical Services

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Transform the future of federal services with MANTECH! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech. Since 1968, we've partnered with Federal Civilian sectors to deliver impactful solutions. Engage in exciting projects in Digital Transformation, Cybersecurity, IT, Data Analytics and more. Ignite your career and drive change. Your journey starts now—innovate and excel with MANTECH! ManTech seeks a motivated, career and customer-oriented Deputy Program Manager to join our team in Washington, DC. This is a hybrid position with 4 days onsite and 1 day remote.

Provide program support for the Department of Homeland Security Desktop Support Service ensuring quality and efficiency across the activities and functions, developing, reviewing, and delivering products, artifacts, and outcomes meeting or exceeding customer requirements
Provide guidance and leadership across the team overseeing activities, tracking progress, and ensuring quality deliver of support, services, and artifacts
Responsible for the daily operation of the Desktop Support Services teams, HQ unclassified network infrastructure O&M, managing the daily activities, and responsible for developing and motivating staff
Track, review, monitor, and act on performance metrics ensuring compliance with stated goals and outcomes, providing guidance and leadership to adjust for anomalies and incorporating key lessons learned into processes to continually improve
Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring to track progress and ensure completion of required activities and training
Coordinate, collaborate, and communicate clearly and concisely with stakeholders and team members; develop and present briefings to stakeholders and team members

Bachelor of Arts (BA) or Bachelor of Science (BS) degree
10+ years of relevant experience in service desk or program management
4+ years of hands-on leadership experience in service desk support and operations
One of the following certifications is required: ITIL Certification, Security+, PMP Certification

Help Desk Institute (HDI) certification
Familiarity with Agile methodologies
Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/PowerPoint)
Prior or current experience working with or supporting the Department of Homeland Security (DHS)

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