Deputy Program Manager

Pearl Interactive Network LLC • Oklahoma City, OK

1d • Remote

About The Position

Pearl Interactive Network is seeking accomplished Contact Center Deputy Program Managers (DPMs) to Join Our Talent Community in preparation for future opportunities in Oklahoma City, OK. The Deputy Program Manager supports the successful execution and oversight of a large-scale federal program, ensuring all contractual obligations are met, quality standards are upheld, and performance expectations are achieved. The DPM helps plan, organize, and manage program-level activities and deliverables while maintaining close communication with internal teams and government stakeholders. Join us and make a meaningful impact on future programs!

Requirements

• Bachelor’s degree (BS/BA) in Business Management or a related field.
• Minimum of 4 years of professional experience in business management, including experience managing or supporting operations in a call center or communication center environment.
• Strong understanding of government regulations, project execution, and performance tracking.
• Proven ability to manage and support large-scale government or public-sector programs.
• Strong knowledge of project planning, scheduling, and resource management.
• Proven experience in budget management, resource allocation, and subcontractor oversight.
• Excellent written and verbal communication skills, with the ability to effectively engage with government officials and stakeholders.
• Experience leading cross-functional teams and ensuring successful project implementation.
• Strong analytical skills, with the ability to monitor and improve project performance metrics.
• Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
• Ethernet cable access. Wi-Fi-only connectivity is prohibited.
• Private and secure workspace within your home. Away from noise and distractions.

Responsibilities

• Support the development and oversight of integrated program schedules and work plans.
• Monitor and control program resources to ensure cost-effectiveness and contractual compliance.
• Coordinate across functional teams to ensure seamless execution of program objectives.
• Engage with DHS CORs, Task Monitors, and other stakeholders to report progress, resolve issues, and ensure satisfaction.
• Assist in identifying program risks and implementing mitigation strategies.
• Ensure documentation, status reports, and deliverables are accurate, timely, and align with contractual obligations and agency expectations.

What This Job Offers

• Career Level: Manager
• Number of Employees: 251-500 employees