Deputy Program Manager

Constellis-posted about 1 year ago

Full-time • Mid Level

Woodlawn, MD

10,001+ employees

Professional, Scientific, and Technical Services

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The Deputy Program Manager will oversee day-to-day contract operations for the Social Security Administration Program, ensuring efficient management of personnel, production goals, and operational plans. This role involves generating reports, managing billing, and acting as a Subject Matter Expert in case review processes, while also supporting recruitment and training efforts.

Learn and assume responsibility for day-to-day contract operations including hiring and training personnel, monitoring production, timesheets, leave management, and customer invoices.
Command all aspects of the case preparation process, ensuring production goals are met and operational plans are executed.
Generate end-of-month billing invoices for the finance team.
Create operational reports to monitor case intake and deliveries.
Provide data for weekly and monthly reports and compile monthly statistics on noteworthy events.
Allocate workload to ensure efficient delivery of background investigative and administrative services.
Assist the Program Manager in recruiting meetings and coordinate with HR for recruitment and processing of new team members.
Act as a Subject Matter Expert for the case review process, including Pre-Field Document Review and Post-Field Adjudicative analysis.
Process second-level reviews of adjudications requiring No Determination Made or Unsuitable recommendations, and perform Quality Assurance reviews on delivered adjudication cases.
Maintain regular communications with team members to promote consistency.
Assist in all phases of operations, including surge support during high customer volume.
Perform other duties as assigned.

Knowledge of and experience with OPM Clearance Verification System (CVS), Defense Information System for Security (DISS), Electronic Questionnaire for Investigations Processing (e-QIP), Personnel Investigations Processing Systems (PIPS) and related databases preferred.
Thorough knowledge of all aspects of the case preparation process.
Supervisory or equivalent leadership experience preferred.
High oral communication skills to interact effectively with individuals at all levels of the organization.
High reasoning skills to solve practical problems and deal with a variety of concrete variables.
High language skills to read, analyze, and interpret business periodicals, professional journals, and governmental regulations, and to write reports and business correspondence.
High computer skills, including proficiency with Microsoft Office (Word, Excel, PowerPoint, Access), Internet, and E-mail.
Must be a U.S. citizen and able to successfully undergo a background investigation to obtain U.S. Government security clearance.

Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach

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