Deputy Program Manager (DPM) | Req#3980

ActioNet•Suitland, MD

52d•Remote

About The Position

IgniteAction, a joint venture between ActioNet and Ignite has an immediate opening for a Deputy Program Manager (DPM). Role Description: The Deputy Program Manager (DPM) will play a pivotal role in supporting the successful execution of Call Order 1 – Data Center and Cloud Migration under the U.S. Census Bureau’s On-Premises and Cloud Infrastructure Support Services (OCISS) BPA. This individual will assist the Program Manager in overseeing day-to-day operations, ensuring alignment with Census Acceleration to Secure Cloud (CASC) initiative goals, and driving technical execution across multiple functional areas. The DPM will coordinate cross-functional activities focused on maintaining and modernizing the USCB’s hybrid infrastructure, facilitating seamless migration to cloud environments, and reducing the agency’s on-premises data center footprint. This role demands strong leadership, attention to detail, and the ability to communicate effectively with technical staff, stakeholders, and government leadership.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
8+ years of relevant experience in IT program/project management with at least 3 years in a deputy or lead role on federal IT contracts.
Demonstrated experience supporting large-scale infrastructure operations, including hybrid cloud and on-premises environments.
Proficient in managing cross-functional teams and subcontractors in a geographically dispersed environment.
Strong understanding of federal IT compliance standards, including RMF, FISMA, and Zero Trust principles.
Experience with ITIL-based service management practices and tools (e.g., ServiceNow).
Exceptional communication, organizational, and stakeholder engagement skills.
Active PMP or equivalent certification.
U.S. Citizenship required; ability to obtain and maintain a public trust clearance.

Nice To Haves

Master’s degree in a technical or management field.
Experience supporting programs under the U.S. Census Bureau or Department of Commerce.
Familiarity with the OCISS BPA framework and CASC initiative goals.
AWS or Azure cloud certifications (e.g., AWS Solutions Architect, Azure Administrator).
Experience with Infrastructure as Code (IaC) and DevSecOps practices.
Knowledge of data center decommissioning and cloud-native architecture transition planning.

Responsibilities

Serve as the alternate lead responsible for managing the execution of Call Order 1, providing oversight across all technical and operational task areas.
Collaborate with the Program Manager to ensure contractual compliance, schedule adherence, and timely delivery of services and deliverables.
Coordinate with USCB stakeholders, including CSvD, OCIO, and program area leads, to align support activities with strategic objectives.
Monitor and report on performance metrics, including SLAs and KPIs as defined in the Performance Requirements Matrix.
Oversee incident and problem management escalations, ensuring issues are resolved in a timely and compliant manner.
Support infrastructure operations including server, storage, and virtualization management across on-premises and cloud environments.
Facilitate integration planning and execution, including data center decommissioning and application/system migration to cloud platforms.
Drive continuous improvement initiatives, including process automation, documentation updates, and capacity planning.
Manage project risks, issues, and dependencies through proactive identification, mitigation, and communication.
Serve as the point of contact in the absence of the Program Manager and represent the team in status meetings, briefings, and reviews.
Ensure adherence to USCB policies related to IT security, configuration management, and remote access.