Deputy Program Manager (DPM) | Req#3980

ActioNet-posted 1 day ago
Full-time • Mid Level
Remote • Suitland, MD
501-1,000 employees
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IgniteAction, a joint venture between ActioNet and Ignite has an immediate opening for a Deputy Program Manager (DPM). Role Description: The Deputy Program Manager (DPM) will play a pivotal role in supporting the successful execution of Call Order 1 – Data Center and Cloud Migration under the U.S. Census Bureau’s On-Premises and Cloud Infrastructure Support Services (OCISS) BPA. This individual will assist the Program Manager in overseeing day-to-day operations, ensuring alignment with Census Acceleration to Secure Cloud (CASC) initiative goals, and driving technical execution across multiple functional areas. The DPM will coordinate cross-functional activities focused on maintaining and modernizing the USCB’s hybrid infrastructure, facilitating seamless migration to cloud environments, and reducing the agency’s on-premises data center footprint. This role demands strong leadership, attention to detail, and the ability to communicate effectively with technical staff, stakeholders, and government leadership.

  • Serve as the alternate lead responsible for managing the execution of Call Order 1, providing oversight across all technical and operational task areas.
  • Collaborate with the Program Manager to ensure contractual compliance, schedule adherence, and timely delivery of services and deliverables.
  • Coordinate with USCB stakeholders, including CSvD, OCIO, and program area leads, to align support activities with strategic objectives.
  • Monitor and report on performance metrics, including SLAs and KPIs as defined in the Performance Requirements Matrix.
  • Oversee incident and problem management escalations, ensuring issues are resolved in a timely and compliant manner.
  • Support infrastructure operations including server, storage, and virtualization management across on-premises and cloud environments.
  • Facilitate integration planning and execution, including data center decommissioning and application/system migration to cloud platforms.
  • Drive continuous improvement initiatives, including process automation, documentation updates, and capacity planning.
  • Manage project risks, issues, and dependencies through proactive identification, mitigation, and communication.
  • Serve as the point of contact in the absence of the Program Manager and represent the team in status meetings, briefings, and reviews.
  • Ensure adherence to USCB policies related to IT security, configuration management, and remote access.
  • Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
  • 8+ years of relevant experience in IT program/project management with at least 3 years in a deputy or lead role on federal IT contracts.
  • Demonstrated experience supporting large-scale infrastructure operations, including hybrid cloud and on-premises environments.
  • Proficient in managing cross-functional teams and subcontractors in a geographically dispersed environment.
  • Strong understanding of federal IT compliance standards, including RMF, FISMA, and Zero Trust principles.
  • Experience with ITIL-based service management practices and tools (e.g., ServiceNow).
  • Exceptional communication, organizational, and stakeholder engagement skills.
  • Active PMP or equivalent certification.
  • U.S. Citizenship required; ability to obtain and maintain a public trust clearance.
  • Master’s degree in a technical or management field.
  • Experience supporting programs under the U.S. Census Bureau or Department of Commerce.
  • Familiarity with the OCISS BPA framework and CASC initiative goals.
  • AWS or Azure cloud certifications (e.g., AWS Solutions Architect, Azure Administrator).
  • Experience with Infrastructure as Code (IaC) and DevSecOps practices.
  • Knowledge of data center decommissioning and cloud-native architecture transition planning.
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Referral and Merit Recognition Programs
  • Employee Assistance and Identity Theft Protection
  • Paid Holidays: 11 per year
  • Paid Time Off (PTO)
  • Disability Insurance
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