Deputy General Manager

Regal Entertainment Group • Charlotte, NC

283d

About The Position

The position involves overseeing the operations of a Regal theatre, ensuring compliance with company policies and brand standards, and managing staff effectively. Responsibilities include cash management, risk management, food safety compliance, and maintaining a clean and safe environment for both employees and guests. The role requires hiring, training, and supervising staff, as well as ensuring that all food and beverage items are prepared and served according to Regal's standards. The position also involves managing inventory, scheduling, and guest relations, with a focus on optimizing profits and ensuring guest satisfaction.

Requirements

• Degree in Business and/or equivalent
• Two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept
• Experience in high volume hospitality environment
• Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets
• Ability to perform calculations with speed and accuracy, and identify and correct errors
• Possess good public speaking skills
• Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.

Responsibilities

• Regular and consistent attendance
• Must be of legal age to sell and/or serve alcohol per state and/or local laws
• Upholding and administering all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directives
• Ensure all cash management policies and procedures are adhered to always
• Monitor risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and the proper handling, reporting, and investigating of accidents)
• Comply with all food safety rules, laws, protocols, and standards
• Adhere and maintain all Health Department rules and regulations
• Responsible for prompt reporting of accidents, incidents, and business interruptions per operating protocols
• Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating (after conferring with the Human Resources Manager) of any employee
• Train staff in specific positions including server, box office, food runner, and bartender; cross-train as needed
• Train kitchen staff in specific positions and cross-train as needed
• Ensure required alcohol certification and training are current where applicable
• Properly administering all required paperwork and upholding all company policies
• Maintain projection and sound technology to ensure impeccable sight and sound experience for guests
• Must have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skills
• Ensure facilities are cleaned and maintained consistent with Regal standards every day
• Direct kitchen and bar maintenance and sanitation program
• Ensure proper use of all equipment
• Schedule and oversee necessary maintenance and repairs on kitchen appliances by performing minor repairs and obtaining qualified personnel for larger maintenance projects
• Supervise theatre maintenance including the interior, building and grounds where applicable by performing minor repairs and obtaining qualified personnel for larger maintenance projects
• Optimize profits by maintaining strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operations
• Maintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs
• Maintain accurate inventory controls for all food and beverage supplies, janitorial supplies
• Order supplies, food, alcohol, and ingredients based on rapidly shifting demand to ensure no out-of-stock products
• Control inventory, shortages, and spoilage levels and investigate inconsistencies
• Conduct full monthly/quarterly inventories
• Create schedules for staff to ensure staffing levels meet the demand while controlling labor costs
• Responsible for completion of daily theatre inspections and subsequent corrective actions if applicable
• Responsible for completion of daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution)
• Ensure that all food and beverage items are consistently prepared and served per Regal's recipes, portioning, cooking and serving standards
• Ensuring guest satisfaction - smile, greet, and thank all guests
• Take prompt, appropriate action to turn dissatisfied guests into repeat guests
• Responsible for guest relations, marketing and promotions of feature film engagements, efficient scheduling of movie show times and the timely delivery of show times to all proper channels
• Counting, depositing, and reconciling all receipts taken in during a business day
• Keep updated on recipe changes
• Measure and assemble ingredients for menu items
• Expedite food from the kitchen
• Collaborate with the managers and cooks to prepare meals
• Properly store food items at appropriate temperatures
• Adhere and maintain all Health Department rules and regulations
• Rotate stock items as per established procedures
• Restock kitchen for subsequent shifts
• Ensure that the food prep area and kitchen are cleaned and sanitized at the end of your shift
• Maintain a 'clean as you go' approach throughout shift
• Knowledge and compliance of dress code
• Maintain excellent personal hygiene
• Ensure lost and found items are handled in accordance with Regal policy
• Abide by all federal and state laws regarding breaks and/or meal periods
• Completed or in the process of completing the management certification program
• Must be SDS trained
• Obtain food handlers card where applicable
• Obtain ServSafe Food Manager Certification
• Review and understand the Regal Operations Manual

Benefits

• Medical and prescription coverage with contributions from the company towards the cost
• Life insurance and Disability insurance at no charge
• Dental, Vision, and Supplemental Life insurance options for both employees and their dependents
• Accident, Critical Illness, and Hospital Indemnity insurance
• Access to vacation time and sick leave
• Free movie passes and discounted concessions at any Regal location
• 401(k) retirement plan with a company match after reaching the age of 21 and completing six months of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Motion Picture and Sound Recording Industries
• Education Level: Bachelor's degree