Deputy Director - Ryan Chelsea-Clinton

WILLIAM F RYAN COMMUNITY HEALTH CEN•New York, NY

23d•$125,000 - $145,000

About The Position

Under the direction of the Executive Director manage the day-to-day operations of the Ryan/Chelsea-Clinton Community Health Center. This includes, but is not limited to, oversight of Patient Services, Security, School Based Health, Outreach and Facilities. This position will enhance the Center’s visibility in the communities in the service area through outreach and collaboration with other organizations. This work is carried out in support of the mission and goals of Ryan Chelsea-Clinton and the Ryan Network.

Requirements

Minimum 5 years of program and/or administrative oversight in a similar setting
Minimum 3 years of supervisory experience
Effective communication and writing skills.
Proven track record of organization, attention to detail and ability to respond promptly to requests, anticipate organizational needs, and maintain efficient office operations.
Demonstrated commitment to customer service
Strong computer literacy with proficiency in standard office software/hardware such as Microsoft Word, Excel, Outlook, PowerPoint
Bachelor's Degree

Nice To Haves

Master’s Preferred
Customer Service: Professional, courteous and respectful attitude in dealing with patients
Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served (if applicable).
Commitment to exceeding expectations of the patient
Emergency Preparedness, Management and Business Continuity
Cooperation/Teamwork Works well with others
Contributes input to improve outcomes
Asks others for opinions and feedback, provides feedback in a tactful respectful way

Responsibilities

Assist the Executive Director in the day-to-day operational management of the Center.
Supervise and coordinate the work of departments which report directly to the Deputy Director (Patient Services, Facilities and Human Resources), and others as assigned.
Ensure that all departmental operations run smoothly and efficiently.
Coordinate and collaborate with other supervisors, department heads and Ryan Network leadership on projects and initiatives.
Coordinate staff meetings, and oversee ad-hoc committees, as assigned by the Executive Director.
Investigate and follow-up on patient complaints.
Develop and implement procedures to ensure that the Center remains in compliance with mandated managed care regulations, insurance credentialing and other related negotiations as appropriate.
Work with Network HR leadership on HR matters as necessary, including interpretation of labor contracts.
Attend employee grievances as needed.
Represent the Center at external meetings and conferences as requested.
Act as Administrator in charge of day to day operations in absence of Executive Director.
Liaise with Center’s 24 hour answering services as needed. Ensure service is working appropriately and follow up to identified issues are consistently implemented.
Supervise and manage external affairs and outreach at the Center level (from direction and in alignment with the Network).
Responsible for managing the supervision of the AmeriCorps project and liaising with funders (e.g. CHCANYS, AFIA) and other stakeholders both internal and external to ensure programmatic standards and expectations are achieved.
Serve as the Center’s Corporate Compliance Officer; serve on the Network risk-management committee and report to internal and external stakeholders as per policy and protocol.
Directly manage and oversee the RCC School-Based Health Program in conjunction and in alignment with Network goals and represent the program to internal and external stakeholders.
Represent the RCC ED and/or the Center at governance, management and community venues as appropriate in the absence of the RCC ED or as designated.
Immediately report any problems or unusual occurrences to supervisor.
Manages Quality Improvement project adherence for administrative matters
Manages patient experience through incident management and satisfaction survey response and remediation
Other special projects/assignments as needed.