Deputy Director, Program Management & Business Engagement Strategy

City of New York•New York, NY

About The Position

The New York City Department of Sanitation (DSNY) keeps New York City healthy, safe, and clean by collecting, recycling, and disposing of waste, cleaning City streets and vacant lots, and clearing snow and ice. DSNY is the nation's largest municipal sanitation agency, with nearly 10,000 employees, 59 district garages, and a fleet of more than 5,000 trucks, cars, and other types of equipment. The Department clears litter, snow, and ice from approximately 6,500 miles of City streets and removes debris from vacant lots as well as abandoned vehicles from City streets. Under Local Law 199 of 2019, the Department of Sanitation is required to implement a program known as Commercial Waste Zones (CWZ), which transfers the regulation of private waste haulers to the Department of Sanitation. The Bureau of Commercial Waste (BCW) is seeking a Deputy Director of Program Management & Business Engagement Strategy to support the planning, execution, and operational oversight of CWZ-related initiatives. This position plays a critical role in ensuring that large-scale, multi-stakeholder programs are executed on schedule, supported by reliable data, and aligned with bureau and agency priorities. Responsibilities of the position include, but are not limited to, the following:

Requirements

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Responsibilities

Lead project planning, project management, and execution for complex CWZ initiatives, from development through implementation.
Maintain documentation, controls, and execution discipline for concurrent workstreams operating under public and regulatory scrutiny.
Direct and manage permanent City staff, including work assignment, prioritization, performance management, and professional development.
Support and oversee the unit’s use of Salesforce, Fulcrum, PowerBI, and other CRM platforms to manage business engagement, track activity, and monitor performance.
Design, generate, and analyze CRM reports and dashboards to support leadership decision-making and operational oversight.
Apply data-driven decision-making to identify trends, risks, and operational gaps, and develop corrective strategies.
Manage and coordinate augmented staff, consultants, and vendors, ensuring deliverables meet scope, timeline, and quality expectations.
Coordinate with internal DSNY bureaus and external stakeholders to ensure alignment across enforcement, operations, legal, and communications functions.
Support leadership briefings and reporting by delivering clear, accurate, and timely execution data, synthesizing information to distinguish material signals from background noise and elevate decision-quality for senior leadership.
Operate effectively in a fast-paced, start-up like environment, supporting continuous improvement through staff training, process refinement, and capacity-building to strengthen team performance and execution maturity.