Deputy Director Of Program Planning And Monitoring

City of New York•New York City, NY

About The Position

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121). The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services NM-I to function as a Deputy Director of Program Planning and Monitoring who will:

Requirements

A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

Responsibilities

Be responsible for managing a large portfolio of special projects to inform, drive, and support practice and system enhancements to improve client outcomes throughout the DHS system.
Lead the project planning of executive initiatives, including monitoring, tracking, and reporting to guide agency practices and enhance quality and consistency across the system.
Interpret, analyze, and summarize large datasets; presenting findings and making recommendations to agency and unit leadership; developing questions that elicit measurable responses to capture provider performance.
Oversee data tracking systems and creating reports; analyzing data, creating charts, and writing summaries; creating workflows to illustrate program operations and identify barriers.
Managing the development and implementation of surveys and other research techniques to perform quantitative and qualitative analysis using multiple sources of information to inform project planning and development; managing the researching of evidence-based, trauma-informed interventions and best practices and how to implement them within the DHS system; making recommendations to senior leadership.
Managing new initiatives and special projects by establishing a project plan (e.g., project objectives, metrics, and milestones); defining workgroup member roles; monitoring project performance.
Identifying problems, researching and developing recommendations, and implementing solutions for program oversight and operations, including streamlining processes, monitoring, tracking, reporting, and evaluation.
Supervise collaboration with DHS colleagues and City agency partners in developing written documents (e.g., desk guides, one-pagers, policies/procedures, summary reports, presentations) to improve staff practices and support client experiences.
Represent OPDI in preparing and facilitating workgroup meetings; representing DHS in meetings with internal and external stakeholders and serving as the agency liaison to maintain strong cooperative relationships; leading regular working groups with colleagues from other divisions to collaborate on various citywide and agency initiatives.
Supervising staff on various projects and training; coordinating and directing the workload and activities of staff through individual supervision and coaching to ensure the accuracy, quality, and timeliness of work; Serving as a back-up to the director.