DEPUTY DIRECTOR OF OPERATIONS

New York City, NY • Manhattan, NY

123d

About The Position

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

Requirements

• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level.
• Education and/or experience equivalent to '1' above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level.
• A master's degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience.
• Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in '2(A)' above for each year of experience up to a maximum of three years.
• A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

Nice To Haves

• Excellent writing and communication, and computer skills.
• Proficiency with CARES.
• Excellent oral, written, analytic, editing and computer skills.
• Ability to interact and communicate with all levels of staff.
• Detail oriented.
• Very strong administrative, planning, analytic, budgeting and communication skills.
• Ability to make sound judgments and policy decisions.

Responsibilities

• Confirm that shelter residents are provided with all mandated services in a safe, clean, secure environment and that the shelter is in regulatory compliance.
• Ensure compliance with agency standards, OTDA regulations and all local laws and codes that set basic sanitation, health, and environmental standards.
• Spearhead preparatory planning, coordination, and execution of semiannual Callahan Inspections.
• Monitor security services and interface with FJC, DHSPD, NYPD, and on-site Program Directors to assist with the prevention and resolution of on-site incidents.
• Oversee fire safety activities ensuring that monthly fire drills are conducted and recording them in the Fire Drill Evacuation log, manage and maintain the Fire Safety/Building Inspection log; and ensure that the Critical File is maintained.
• Provide oversight and direction, as part of the continuum of care and security of clients by overseeing and responding to clients' complaints and allegations regarding lost or stolen property, experiences or observations of abuse and discrimination by clients and staff.
• Be responsible for reporting and investigations into all incidents occurring on their tour.
• Ensure submission of accurate nightly / daily census reporting / CARES reporting to Vacancy Control Unit and Social Service; ensure adequate staff coverage, adequate shelter supplies and ensure smooth functioning of the Shelter Operations Unit.
• Participate in the planning of policies and procedures, interface with local community boards and attend meetings.
• Provide supervision to social services staff in the absence of the Director and Deputy Director of the program and assume the responsibilities of the Director of Operations in her absence.
• Ensure that all staff are touring and on post at their designated times and the daily logs are kept up to par.
• Provide support and instruction to line supervision on time and leave and progressive discipline issues.
• Ensure that all staff have their proper certifications e.g. food handler certification, F 80 certifications and first aid certifications. Be responsible for employee evaluations ensuring tasks and standards are consistent with operational needs.

Benefits

• Public Service Loan Forgiveness eligibility.
• Inclusive equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees