Deputy Director of Operations

City of New York•New York City, NY

4d•Onsite

About The Position

The Department of Design & Construction (DDC), Operations Division, is seeking a Deputy Director of Operations. This position reports directly to the Assistant Commissioner of Operations and is responsible for managing a total of six employees across multiple operational units. The role includes oversight of the Continuity of Operations Plan (COOP) Management & 311 Call Coordination Unit, two site offices, as well as key operational and administrative programs within the division. The Deputy Director will oversee the Continuity of Operations Plan (COOP) and 311 Call Coordination Unit. The selected candidate will manage COOP staff to ensure the agency’s COOP Plan remains current, compliant, and fully functional. Responsibilities include drafting, coordinating, and presenting COOP functional exercises, newsletters, and tabletop exercises for senior leadership and agency-wide participation. The candidate will also represent the agency at COOP conferences and working groups and will provide support to Operations staff that contribute to initiatives within the Operations Division. The candidate will research, develop, and implement emergency response protocols in alignment with Citywide and State requirements. The Deputy Director will also oversee the tracking of shelter storm volunteers and ensure that all COOP-related data is accurately submitted to NYC Emergency Management (NYCEM). The candidate will work closely with the DDC Health and Safety Officer to ensure that the agency’s emergency preparedness protocol remains up to date. In addition, the Deputy Director will oversee 311 Call Coordination to ensure that public inquiries related to the New York City Department of Design and Construction (DDC) are handled with accuracy, timeliness, and accountability. Serving as the central point of intake, the unit manages 311 call intake, tracks issues, and routes service requests to the appropriate divisions. Once calls are received and documented, they are forwarded to the appropriate division liaison for further review and action. The unit maintains detailed logs, weekly status reports, and supporting documentation to monitor responses and ensure proper follow-through. Calls received through this hotline range from sidewalk concerns and constituent inquiries to water shutoff notices and employee verifications. The selected candidate will also oversee two site offices located in Manhattan and Staten Island. The Deputy Director will manage four staff members, including an office manager and administrative staff, who support the Infrastructure and Public Buildings Division by conducting water main shutdowns. Staff also review, release, and reject City permits for construction and pedestrian ramp projects within the Capital Project Outsource (CPO) system in NYC Streets and Protected Streets. This function includes coordinating with expeditors, field offices, and other divisions within DDC. The candidate will conduct monthly visits to the site offices to ensure operations run smoothly and that any issues are promptly resolved. The Deputy Director will work closely with site landlords and DDC’s Facilities team to ensure all building-related matters are addressed appropriately. The selected candidate will also assist with administrative and operational issues related to DDC’s building leases to ensure landlord compliance with applicable policies and contractual agreements. Responsibilities include reviewing and monitoring lease terms, renewal timelines, occupancy requirements, and space utilization. The Deputy Director will work closely with building management, the DDC Law Division, and the Department of Citywide Administrative Services (DCAS) to coordinate lease negotiations, renewals, amendments, and compliance matters for three DDC office locations. Additional responsibilities include identifying and resolving lease-related issues and maintaining accurate lease documentation. The Deputy Director will serve as a liaison among Operations, Legal, DCAS, other agency representatives, and external partners to support effective lease management. The candidate will ensure that all lease amendments are properly vetted and approved by DDC Legal and added to the official lease files. The Deputy Director will also work with the Assistant Commissioner on submitting new space requests and coordinating with the DCAS leasing team during negotiations with building management. In addition to these duties, the Deputy Director will collaborate with other Operations Division unit heads and supervisors to develop and implement training initiatives that support staff development and operational effectiveness. The role also includes coordinating work assignments and workflows to ensure adequate administrative coverage across operational units, as well as drafting, editing, and reviewing correspondence on behalf of the Assistant Commissioner.

Requirements

A baccalaureate degree from an accredited college and four years of full-time, satisfactory professional, technical or administrative experience in one or more of the following fields: program evaluation, contract negotiations/management, business or public administration, contract community relations, or related fields; at least eighteen months must have been in an administrative, managerial or executive capacity, or supervising professional personnel performing work in program evaluation, contract negotiation/management, business or public administration; or
A four year high school diploma, or its equivalent, and six years of full-time, professional, technical or administrative work experience in one or more of the fields cited above; at least eighteen months must have been in an administrative, managerial or executive capacity, or supervising professional personnel as described in "1" above; or
A satisfactory equivalent of education and experience as cited above. However, all candidates must have the eighteen months of administrative, managerial or executive experience or experience supervising professional personnel as described in "1" above.
Authorization to work in the United States is required for this position.
Only candidates who are permanent in the Administrative Contract Specialist title or those who are reachable on the open-competitive exam #5001 may apply. Please include a copy of your Notice of Results or indicate if you are permanent in the title. If you do not meet the previously mentioned civil service criteria, you will not be considered for an interview.

Responsibilities

Oversee the Continuity of Operations Plan (COOP) and 311 Call Coordination Unit
Manage COOP staff to ensure the agency’s COOP Plan remains current, compliant, and fully functional
Draft, coordinate, and present COOP functional exercises, newsletters, and tabletop exercises for senior leadership and agency-wide participation
Represent the agency at COOP conferences and working groups
Provide support to Operations staff that contribute to initiatives within the Operations Division
Research, develop, and implement emergency response protocols in alignment with Citywide and State requirements
Oversee the tracking of shelter storm volunteers and ensure that all COOP-related data is accurately submitted to NYC Emergency Management (NYCEM)
Work closely with the DDC Health and Safety Officer to ensure that the agency’s emergency preparedness protocol remains up to date
Oversee 311 Call Coordination to ensure that public inquiries related to the New York City Department of Design and Construction (DDC) are handled with accuracy, timeliness, and accountability
Oversee two site offices located in Manhattan and Staten Island
Manage four staff members, including an office manager and administrative staff, who support the Infrastructure and Public Buildings Division by conducting water main shutdowns
Conduct monthly visits to the site offices to ensure operations run smoothly and that any issues are promptly resolved
Work closely with site landlords and DDC’s Facilities team to ensure all building-related matters are addressed appropriately
Assist with administrative and operational issues related to DDC’s building leases to ensure landlord compliance with applicable policies and contractual agreements
Review and monitor lease terms, renewal timelines, occupancy requirements, and space utilization
Work closely with building management, the DDC Law Division, and the Department of Citywide Administrative Services (DCAS) to coordinate lease negotiations, renewals, amendments, and compliance matters for three DDC office locations
Serve as a liaison among Operations, Legal, DCAS, other agency representatives, and external partners to support effective lease management
Ensure that all lease amendments are properly vetted and approved by DDC Legal and added to the official lease files
Work with the Assistant Commissioner on submitting new space requests and coordinating with the DCAS leasing team during negotiations with building management
Collaborate with other Operations Division unit heads and supervisors to develop and implement training initiatives that support staff development and operational effectiveness
Coordinate work assignments and workflows to ensure adequate administrative coverage across operational units
Draft, edit, and review correspondence on behalf of the Assistant Commissioner