Deputy Director of EISG: Position for Expr. IT Manager(6406)

State of New York • Albany, NY

74d • $121,842 - $121,842

About The Position

The Office of the New York State Attorney General's (OAG) Medicaid Fraud Control Unit (MFCU) is seeking an experienced IT manager to serve as Deputy Director of the Electronic Investigative Support Group (EISG) located in the Albany-area. The Deputy Director will ensure operational readiness of the statewide MFCU IT infrastructure and large-scale data used in electronic discovery/litigation by ensuring critical IT resources are reliably available to MFCU staff, and by providing expert guidance and day-to-day support to the EISG team members they supervise. This position reports to the Director of EISG. The Medicaid program provides health coverage to millions of New Yorkers, including low-income persons, children, elderly adults, and people with developmental disabilities. MFCU is the nation's premier law enforcement agency charged with ensuring the financial integrity of New York state's $96 billion Medicaid program by investigating healthcare providers, such as pharmaceutical companies, doctors, hospitals, and nursing homes, who engage in Medicaid billing schemes that cause harm to Medicaid recipients and the loss of millions of dollars to the state of New York. MFCU also works to protect elderly and disabled New Yorkers by investigating reports of abuse and neglect in nursing homes and other residential health care facilities in the state.

Requirements

• At least five (5) years of progressive experience in a senior-level technology role.
• At least three (3) or more years directly managing enterprise technologies in a high availability, multi-region environment.
• At least two (2) years in a supervisory role leading and developing cross-functional IT teams.
• Working knowledge in major IT technologies, such as data storage systems (SANs), database management and architecture, IT security, network infrastructure, and high-performance operating systems.
• Strong problem-solving, project management, strategic planning, and crisis management skills.
• Demonstrated experience with Information Technology Infrastructure Library framework (ITIL) processes and project management principles.
• Self-motivated to deliver an excellent customer/end user experience.
• Excellent analytical, communication, teamwork, and organizational skills.
• Prior IT budget and fiscal planning experience, including experience with government procurement processes.

Nice To Haves

• Related industry certifications.
• ITIL v3 or v4, and PMI Project Management Certifications.
• Availability for periodic travel in New York state.

Responsibilities

• Collaborating with the Director of EISG and MFCU Executive Team in planning and developing EISG's vision and strategy in implementing MFCU's Strategic Plan.
• Assisting EISG staff with providing technical support for complex, data-driven financial investigations and ongoing criminal and civil prosecutions.
• Providing expert guidance and training to all MFCU IT staff that support MFCU's nearly 300 users based in eight offices around the state.
• Ensuring critical IT resources and secure confidential databases are reliably available to MFCU staff through regular system monitoring and proactive problem identification.
• Leading the escalation process for operational incidents that are outside of established Service Level Agreements (SLAs).
• Overseeing and/or participating in unit and agency projects, ensuring they meet MFCU regulatory requirements and quality standards.
• Providing leadership and mentoring to 18 EISG staff located statewide, fostering a collaborative and high-performing work environment.
• Creating staff training objectives that are measurable and align with evolving operational objectives.
• Building strong working relationships with internal and external stakeholders.

Benefits

• Comprehensive New York state benefits package, including paid leave, health, dental, vision and retirement benefits.
• Family-friendly policies.
• Workplace Flexibilities Program with options for telecommuting and alternative work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Executive, Legislative, and Other General Government Support
• Number of Employees: 51-100 employees