Deputy Director of Business Processes

Oklahoma Human Services • Oklahoma City, OK

96d • $105,000 - $105,000

About The Position

This position is open to current OKDHS employees only. This position is located in Oklahoma City, Oklahoma. Deputy Director of Business Processes - E11F. Annual Salary $105,000 + Full State Employee Benefits. Travel is Extensive: Must possess a valid driver's license and must maintain required care insurance.

Requirements

• Master’s degree and five years of professional experience; or a bachelor’s degree and six years of professional experience; or an equivalent combination of education and experience, substituting one year of professional level experience in the above listed areas for each year of the required education.

Responsibilities

• Serving as a lead change agent for the development and implementation of major process improvement ideas and product development for the Adult and Family Services Division.
• Oversee and direct the Business Intelligence and Business Analysis units to analyze and improve data and reporting processes for AFS programs.
• Conduct the activity of units such as the SNAP Quality Control / Quality Management units, Process Support (AFS User Help Desk), and the Information Security & Data Exchange unit.
• Oversee the implementation of initiatives focused on the improvement of business process within these units.
• Responsible for evaluating existing business processes and AFS case management software/products, performing ongoing analyses on processes related to productivity, quality, costs, and time management, as well as coordinating process improvements and case management software modifications with internal stakeholders.

Benefits

• Full State Employee Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Master's degree