Deputy Director for Community Affairs

City of New York • New York City, NY

1d

About The Position

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including yellow taxis and for-hire vehicles such as Uber and Lyft. TLC licenses about 175,000 drivers, 115,000 vehicles, and 1,000 businesses, which together transport about a million passengers a day, making TLC the most active for-hire transportation regulatory agency in the world with oversight of a key component of the city’s transportation network. With the introduction of new apps and technologies, TLC is on the front lines of a rapidly changing mobility landscape and our innovative efforts--whether requiring minimum pay for app drivers, ensuring wheelchair accessible service, making our licensed fleet more environmentally sustainable, working to eliminate traffic fatalities, or preventing discriminatory service--often serve as a model for other cities. The Division of Policy and Community Affairs is seeking a Deputy Director for Community Affairs with strong experience in outreach, communications, and constituent affairs to support the outreach team for the Office of Community Affairs. Working in the Division of Policy and Community Affairs and reporting to the Assistant Commissioner for Community Affairs, the Deputy Director will serve as the team lead for drafting, editing, and reviewing correspondence, as well as managing inquiries from TLC licensees, industry stakeholders, and the riding public. The selected candidate will manage key stakeholder relationships, identify new partnerships, and engage in public outreach campaigns. In addition, the Deputy Director will stay informed about TLC-related policies and work with other agency divisions to communicate such policies to licensees and the public.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Responsibilities

• Provide leadership and oversight of the outreach team and manage the workflow to ensure all projects are successful.
• Correspond with industry representatives, external stakeholders, and agency divisions including Public Affairs, Enforcement, Prosecution, Licensing, and the Data and Research Units.
• Draft correspondence and outreach materials, perform operational and administrative tasks for agency outreach initiatives and special events, conduct phone banking, work with community organizations, and help execute other division and agency priorities.
• Produce reports to provide insight into operations and performance, including potential obstacles and bottlenecks related to industry policies.
• Plan District Outreach Events. TLC Community Affairs often hosts or attends outreach events, including with our mobile outreach van called Van Hailin’. Many of these events are planned in conjunction with an elected official’s office as an event in their district, and you will oversee such planning and coordination efforts.
• Attend Public Outreach Events. Get out into the field as a member of Community Affairs for our frequent outreach events, including evenings and weekends, communicating directly with TLC licensees and members of the public to troubleshoot their issues and communicate TLC policies and initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees