Deputy Director, Business Solutions

C2 GPS- Alamo Workforce•San Antonio, TX

About The Position

Overview: This position performs advanced professional and managerial work planning, organizing, and directing the Business Solutions department and serves as a primary point of contact for the contracting agency and key industry stakeholders in the assigned region. This position is responsible for guiding business services delivery to the employer community and coordinating with Career Center operations to provide quality work-based learning, job development, and placement opportunities to workforce system customers. The Deputy Director of Business Solutions develops working relationships with employers, educators, economic developers, and key stakeholders from other community-based organizations to connect employers with the needed talent. Essential Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About: C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.” Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes: Health Insurance (with no cost options for employee only plans) Wellness Reimbursement Generous Paid Time Off Paid Parental Leave 401(K) with 6% Employer Match Dental Vision Life Insurance Short and Long Term Disability Pet Insurance EEO/AA C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications. Pre-employment Drug Testing/Background Check Required. C2 Global Professional Services, LLC is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Relay Texas: 800.735.2989 (TDD) and 800.735.2988 (Voice) or 711

Requirements

Strong leadership skills and ability to provide strategic direction and establish business objectives.
Strong interpersonal skills; ability to communicate effectively and interact with all stakeholders.
Ability to collaborate with various stakeholders including internal/external customers, and various departments/agencies throughout the organization and develop solutions.
Strong knowledge of effective management techniques and practices, including planning, developing and implementing strategies and assessing results
Strong analytical skills and ability to interpret data and information.
Understanding of technical data and software, related terminology and laws, rules and regulations pertaining to workforce programs
Exceptional customer service skills.
Ability to plan, implement and evaluate the achievement of goals, objectives and initiatives.
Ability to establish and maintain effective collaborative working relationships.
Bachelor’s degree from an accredited college or university in a relevant field of study.
Minimum of five (5) years of work experience in the public or private sector, preferably in workforce development.
Three (3) years in a supervisory or management capacity.
Experience beyond the three-year management may substitute for educational requirements.
Each year of additional senior management experience may be substituted for one year of college/university.
Valid driver’s license with good driving record.

Nice To Haves

The ideal candidate will possess at least one (1) year of work experience in networking, building business relationships, utilizing Customer Relationship Management (CRM) systems, and managing workforce development in the business private sector.
Bilingual in English and Spanish preferred.

Responsibilities

Manages and supervises all all aspects of the Business Solutions department.
Manages the departmental budget and oversees and monitors business services expenditures and outcomes.
Collaborates with Career Center management and leadership team peers to develop efficient processes to engage customers in work-based learning opportunities, job development, and direct placement opportunities and works collaboratively to maximize utilization.
Coordinates with the contracting agency in the development and implementation of business-based workforce development projects and leads the development of work-based learning opportunities (e.g. on-the-job training, work experience, subsidized employment, etc.) for workforce system customers.
Serves as the lead for the implementation of industry sector strategies
Establishes professional relationships with businesses and industries from prioritized industry sectors and confers with stakeholders individually and in groups to address business needs, and gain knowledge of workplace requirements in industry sectors
Leads continuous improvement efforts and Identifies opportunities for service enhancements, new business-focused talent development initiatives, and fee for service offerings.
Collaborates C2 GPS and contracting agency leadership to provide strategic direction and set business objectives and goals for the Business Solutions department.
Ensures effective implementation of business services information systems, resources, and tools including labor exchange systems, customer relations management systems, and economic modeling/labor market data systems.
Ensures proper reporting of employer relation activities through designated reporting systems
Promotes alignment between the workforce system and area business, training institutions, and partner agencies.
Represents the company’s and contracting agency’s interests in meetings and interactions with employers, economic development partners, chambers of commerce, and other community agencies.
Conducts workforce related presentations to various community and business organizations.
Coordinates with contracting agency’s Business Services, Communications, and Marketing departments to ensure consistent and professional presentation of materials and compliance with the contract agency’s marketing standards.