Deputy Director- Alternate Service Operations Support

Metropolitan Transportation Authority • White Plains, NY

79d • $115,563 - $157,332

About The Position

The Deputy Director- Alternate Service Operations Support will provide leadership, direction, and project management of all Station Projects including Capital improvements, cyclical inspection and maintenance programs, station enhancements, and parking operations. This role acts as the liaison between the Stations Department and other MNR departments and outside agencies for all station projects. The Deputy Director will also provide leadership and direction regarding the Stations Department operations support functions, develop or update administrative policies and procedures, and implement any/all other MTA or MNR policies as instructed.

Requirements

• Bachelor's degree in Architecture, Engineering, Project Management, Transportation, or another related field.
• Minimum eight (8) years of experience with increasing responsibility in operations or project management.
• Minimum six (6) years of experience managing a diverse workforce.

Nice To Haves

• Strong leadership, management, and coordination skills.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Familiarity with Railroad operations and safety programs and procedures.
• Strong knowledge of ADA and Historic Preservation requirements.
• Knowledge of MS Office Suite and/or comparable applications.
• General understanding of statistical and/or budget analysis processes.

Responsibilities

• Provide station assessments and improvement plans to ensure all station elements are in a state of good repair and in compliance with established stations standards.
• Oversee station parking operations, vending, and other customer amenity programs in stations.
• Assist with reviewing requirements for future programs for all Stations and Facilities, including developing cost estimates with scope of work and specifications for purchasing services, materials, and equipment.
• Coordinate all interdepartmental and interagency stations initiatives involving MTA Real Estate, Engineering and Construction, Planning, Operations, Corporate and Public Affairs, Communications, etc.
• Review all project scopes, specifications, and design submittals to ensure they meet station standards, project objectives, and create a functional and aesthetically pleasing station environment while ensuring safe operations, procedures, and station conditions for employees and customers.
• Develop and coordinate alternate service operations for planned and unplanned service disruptions.
• Respond to planned and unplanned service disruptions (24/7).
• Manage and oversee all Station Operations department contracts and assist in the preparation of the department's annual budget, equipment, and manning requests.
• Oversee the Operations Support functions to ensure that all tasks are being handled correctly and in a timely basis, including payroll, human resources, procurement, safety, employee discipline, labor relations, departmental budgets, expense controls, MTA Internal Controls, and all other related issues.
• Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance.

Benefits

• Commuter Assistance - complimentary transportation pass within the MTA's jurisdiction and tax-advantaged accounts.
• Low Premium - High Quality Health Insurance Plans.
• Pension Plans and Retirement Savings Accounts for eligible employees.
• Generous Paid Time Off and Holidays provided.
• Tuition Reimbursement for eligible employees.
• Employee Assistance Programs.
• MTA Exclusive Employee Discount Programs.
• Work Life Services team.
• Employee Resource Groups.
• Managerial Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Transit and Ground Passenger Transportation
• Education Level: Bachelor's degree