Deputy Customer Care Manager
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About The Position
The position involves analyzing technical complaints of vehicles in the field, rectifying defects, and overhauling aggregates. The role requires maintaining and handling internet-based warranty processes, ensuring the implementation of service processes at channel partners, and developing secondary channels. Additionally, the position includes providing feedback on both the company's and competitors' products, training service managers, and working out special service support for strategic customers with channel partners. The candidate will also ensure the execution of spare parts orders by all channel partners to maintain sufficient inventory and meet spare parts targets. Responsibilities extend to managing the secondary network for spare parts sales, guiding channel partners on manpower, facilities, and equipment optimization, and ensuring the profitability of workshops at channel partners. The role also involves managing service guarantees at dealerships, conducting monthly visits to ASC to monitor performance, and organizing service camps on a monthly basis.
