Deputy Customer Care Manager
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About The Position
The position involves analyzing technical complaints of vehicles in the field and rectifying defects in vehicles or overhauling aggregates. The role requires maintaining and handling internet-based warranty processes and ensuring the implementation of service processes at channel partners. Additionally, the position focuses on the development of a secondary channel and providing feedback on both the company's and competitors' products. Training of service managers is also a key responsibility, along with working out special service support for strategic customers in collaboration with channel partners. The role includes ensuring the execution of spare parts orders by all channel partners to maintain sufficient inventory and meet spare parts targets. Establishing a secondary network for spare parts sales and guiding channel partners on manpower, facilities, and equipment optimization are also essential tasks. The position aims to ensure the profitability of workshops at channel partners and involves managing service guarantees at dealerships. Regular monitoring of performance at Authorized Service Centers (ASC) and conducting monthly service camps and customer visits are also part of the responsibilities.
