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The Deputy Collector is responsible for the collection of all-current and delinquent taxes paid in this office, which includes personal and real estate taxes and improvement taxes. The Deputy Collectors are responsible for giving accurate amounts for delinquent real estate and delinquent personal property tax collections, giving base tax, penalties, and interest and advertising fees. The Deputy Collector is responsible for resolving problems/questions from customer over the telephone or in person concerning tax payments or delinquent tax bills, may direct caller to other offices or individuals within the office for assistance, and may perform research for statements, payments, etc. Ensure that all office functions are performed efficiently and in a professional and timely manner and that each situation is handled according to office policies. Is also involved in the collection and daily handling of the $300 million in taxes.