The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary. Provides high-level customer service; assists customers with complex billing issues, service complaints, account discrepancies and payment installment arrangements. Responds to inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures. Receives payments for permits and/or licenses such as vehicles, trailers, motorhomes, etc.. Prepares a cash report for all receipts entered each day; makes daily deposits. Audits diverse customer or financial records, detects incorrect information, conducts interviews with involved parties, analyzes findings, and determines appropriate solutions. Answers department telephones; provides assistance, requested documents and information; refers callers to other staff members as appropriate; and takes messages. Receives, dates, and distributes incoming mail. Prepares varied and complex department documents, records, reports, and forms requiring knowledge of programs, policies and procedures. Initiates reports and documents based upon knowledge of department operations, reporting requirements, and established deadlines. Researches, compiles, consolidates, and/or tabulates information; incorporates information into requested reports and other prepared materials; proofreads for accuracy and completeness; and distributes upon approval. Maintains assigned inventories; prepares, reviews, and processes purchasing documents; prepares purchase orders for needed materials, equipment, and supplies; receives and distributes incoming supply shipments; reviews and codes invoices; and forwards for payment. Enters information into department programs and databases; updates database information; creates new spreadsheets/files; and purges old data as appropriate. Researches information from databases and incorporates into reports, summaries, and other assignments. Maintains department/program references such as vendor lists, Code books, training manuals, standard operating procedures; mailing lists Reviews permit and license documents, and other pertinent information in order to verify accuracy and completeness of information and process applications for prospective applicants. Performs related work as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED