Deputy Clerk I
About The Position
Come work at a place where we strive to promote and create a safe community. We take pride in living and working in Central Texas and are looking for exceptional talent to join our team. Job Description : The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary. Provides high-level customer service; assists customers with complex billing issues, service complaints, account discrepancies and payment installment arrangements. Responds to inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures. Receives payments for permits and/or licenses such as vehicle titles and registrations, business licenses, etc. Answers office telephones; provides assistance, requested documents and information; refers callers to other staff members as appropriate; and takes messages. Receives, dates, and distributes incoming mail. Maintains assigned inventories. Enters information into department programs and databases. Maintains department/program references such as vendor lists, Code books, training manuals, standard operating procedures, and mailing lists. Prepares folders; maintains files of department correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other departments as necessary to complete department records/files. Reviews applications and other pertinent information in order to verify accuracy and completeness of information and process applications for prospective applicants. Performs related work as required.
Requirements
- Requires High school diploma or GED; supplemented by six (6) months of clerical or administrative support experience; or any equivalent combination of education, training, and experience.
- Must possess and maintain a valid state driver’s license with an acceptable driving history.
- Must be able to read, write, and speak the English language.
Responsibilities
- Provides high-level customer service; assists customers with complex billing issues, service complaints, account discrepancies and payment installment arrangements.
- Responds to inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
- Receives payments for permits and/or licenses such as vehicle titles and registrations, business licenses, etc.
- Answers office telephones; provides assistance, requested documents and information; refers callers to other staff members as appropriate; and takes messages.
- Receives, dates, and distributes incoming mail.
- Maintains assigned inventories.
- Enters information into department programs and databases.
- Maintains department/program references such as vendor lists, Code books, training manuals, standard operating procedures, and mailing lists.
- Prepares folders; maintains files of department correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other departments as necessary to complete department records/files.
- Reviews applications and other pertinent information in order to verify accuracy and completeness of information and process applications for prospective applicants.
- Performs related work as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
