STARBUCKS/DEPT LEADER

Kroger•Granby, CO

64d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Coffee kiosk. Support the Deli Manager in the day-to-day functions of the kiosk operations. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others

Requirements

High school education or equivalent
Effective communication skills
Knowledge of basic math
Ability to handle stressful situations
Current food handlers permit once employed
Ability to work cooperatively in high paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Must be able to perform the essential functions of this position with or without reasonable accommodation

Nice To Haves

Management experience preferred
Second language (speaking, reading and/or writing)

Responsibilities

Achieve sales and profit goals established for the department
Monitor and control expenses for the department
Direct and supervise all functions, duties and activities for the Coffee kiosk
Support the Deli Manager in the day-to-day functions of the kiosk operations
Train and develop associates on performance of their job and participate in the performance appraisal process
Create and prepare drinks for customers ensuring they meet Company standards
Assist in developing and implementing a department business plan to achieve desired results
Assist in creating and executing sales promotions in partnership with store management
Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect the kiosk
Assist in implementing the period promotional plan for the department
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
Assist in planning, organizing and supervising the inventory process
Notify management of customer or employee accidents
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud