Dept Head I Bulk - BU

North Coast Co-op•Eureka, CA

About The Position

Customer Experience Ensure an exceptional shopping experience and friendly and welcoming environment for all members, customers, and employees; greet and engage customers in your department Model, and ensure customers receive prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards Ensure customers and staff are provided with product information and educational materials as needed Ensure customers receive appropriate assistance in locating products throughout the store; seek opportunities to exceed customer expectations and enhance the customer experience Maintain a calm and friendly demeanor with all customers and employees/co-workers in all situations Investigate and respond to customer and employee questions and requests; escalate to appropriate member of management if unable to resolve directly Department Operations Ensure an organized, clean, smoothly run, and profitable department Set daily priorities and expectations for department staff to ensure productive workflow Set stocking priorities to ensure displays and shelves are clean and well maintained; product is aesthetically merchandised, stocked, rotated, faced Ensure inventory levels meet turns goals and established days-on-hand; regularly review product sales movement to determine inventory needs; use sales movement data to determine if products will be discontinued Ensure that product conditions meet Co-op standards; including removing close-dated products before they expire; ensure that unsalable items are properly disposed of, following established procedures Continually evaluate department conditions, operations, and performance to determine areas for improvement; reinforce strengths while developing and implementing improved practices and procedures Ensure backstock and work areas are clean and organized with inventory properly stored and rotated Ensure equipment is maintained and properly serviced; advise Maintenance and Store Manager of equipment repair/replacement needs Work with the Store Manager to develop, revise and enforce department’s standard operating procedures (SOP) Participate in Open Book Management (OBM) and lead department in weekly huddles Conduct quarterly inventory Attend and actively participate in department head meetings, store-wide and org-wide meetings, and trainings Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned Frequently check email for important company communications and review posted memos Maintain the knowledge and ability to perform work activities of subordinates, including but not limited to stocking, cleaning, and organizing shelves and displays, and selling merchandise Become familiar with the products we carry throughout all departments and where they are located throughout the store Ensure the integrity of the North Coast Co-op’s Mission and Vision statements, along with the Cooperative Principles Purchasing & Pricing In coordination with Store Manager, negotiate with suppliers for favorable prices, terms, quality, and delivery Oversee all Bulk department product purchasing and inventory control, ensuring margin, turns and days-on-hand goals are met Ensure all Bulk department products and purchases are aligned with the Co-op Purchasing Policy Ensure adequate supply and selection of products with an emphasis on sourcing products locally, keeping out of stocks to a minimum; ensure ‘out of stock’ signs are properly displayed Ensure proper product mix through category management Receive orders, verify, and process invoices, and obtain credits following established procedures; ensure staff is properly trained on these procedures Keep accurate records of department transfers, credits and spoilage/shrink as required by the accounting department; coordinate buying and use of spoilage/loss with other departments when possible Monitor and track spoilage; check sales movement to determine if products should be discontinued; submit spoilage monthly to Store Manager and Director of Technology, following established procedures Ensure accurate price labeling of product, working closely with Pricing Department as needed Coordinate with Bulk department Head in sister store/location to ensure consistency and alignment in pricing and product selection; coordinate joint buying whenever possible to reduce inventory Communicate ordering times, deadlines, and changes in delivery time to other departments with shared vendors Attend trade shows and trainings when requested Merchandising & Promotions Ensure sales tags and signs are properly displayed, accurate, clean and in good condition and signs are requested from Pricing Department and/or Marketing Department if needed In coordination with Store Manager, design promotional displays that are exciting and engaging for shoppers; cross merchandise products with other departments Ensure products are merchandised in alignment with our Merchandising Policy Evaluate suppliers, products, and broker offerings to ensure that product selection is always interesting, follows trends, and relevant to our shoppers’ desires Attend regular meetings with brokers and coordinate monthly specials Visit competitor stores at least once a month for price comparisons, product, and merchandising ideas Research industry trends Participate in re-sets as requested Budgeting and Planning Work with Store Manager in setting sales, margin, COGs, and labor goals for department Work with Store Manager to develop annual operating budget Sanitation & Safety Be familiar with and enforce all safety, health, and security rules, Safety Manual, federal and state regulations Ensure use of personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics Sanitation & Safety Be familiar with and enforce all safety, health, and security rules, Safety Manual, federal and state regulations Ensure use of personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics ESSENTIAL SUPERVISORY FUNCTIONS Positions supervised: Bulk Clerk(s) Responsibilities: Organize workflow and ensure that employees understand their duties or delegated tasks Ensure efficient and friendly service from department staff; including engaging customers, offering product suggestions, and assisting customers in locating products throughout the store Model supportive and participatory leadership qualities, actively promote team building and motivate staff to achieve their stated objectives: lead regular huddles and meetings, ensure department teamwork and communication is efficient and effective, and support all team members in achieving department goals Establish clear performance, productivity, and service expectations for all department staff; coach and discipline employees as needed, in coordination with Store Manager and HR, to ensure department standards are met Ensure on the job training for department staff utilizing training checklists Work with Store Manager to develop and implement training materials and systems; communicating ongoing operational issues In coordination with HR and the Store Manager, interview, hire and train new employees Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises Work with Store Manager and Assistant Store Managers to develop and implement weekly schedules according to established labor budget; reallocate labor as needed to meet needs of operations; arrange for coverage of vacant shifts and fill in as needed Receive complaints and resolve problems Maintain timekeeping and personnel records in coordination with HR Act as liaison between upper management and employees and share relevant information with/between parties as appropriate Foster a productive working environment; ensure high levels of productivity and quality are maintained

Requirements

Outstanding customer service skills, proactively looks for ways to help customers
Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener
Strong attention to detail, time management, and organizational skills
Ability to follow instructions and procedures, work without direct supervision on a variety of tasks simultaneously, prioritize while remaining flexible in a fast-paced environment, and delegate tasks and objectives to subordinates
Knowledge of management principles involved in strategic planning, resource allocation, leadership techniques, and sales control systems; ability to plan, develop and implement efficient and productive systems
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to develop and implement effective budgets and adhere to cost, margin, and labor requirements
Can identify the development needs of others and coach, mentor or otherwise help others to improve their knowledge or skills
Able to sensibly handle complaints, settle disputes, and resolve conflicts, or otherwise negotiate with others
Ability to motivate and inspire self and staff
Must be honest, ethical, and able to lead, take charge, and offer opinions and direction
Is pleasant with others on the job and displays a good-natured, cooperative attitude
Can accept feedback openly without defensiveness
Accepts direction willingly and follow through with delegated tasks
Willingly to accept and adapt to change
Able to maintain strong relationships and act as liaison with outside professionals and vendors
Provides a positive example for co-workers by maintaining a positive attitude
Disseminates ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner
Ensures understanding and compliance by self and staff of all organizational and department rules, policies, and procedures, including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines
Approaches all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives
Able to maintain confidentiality
Ability to operate all equipment necessary to perform the job
Knowledge of the natural foods industry
Knowledge and familiarity of Microsoft Office products (Excel, Word, & Outlook)
At least five years of experience in the retail grocery industry, including at least three years of progressive purchasing and supervisory experience

Responsibilities

Ensure an exceptional shopping experience and friendly and welcoming environment for all members, customers, and employees; greet and engage customers in your department
Model, and ensure customers receive prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards
Ensure customers and staff are provided with product information and educational materials as needed
Ensure customers receive appropriate assistance in locating products throughout the store; seek opportunities to exceed customer expectations and enhance the customer experience
Maintain a calm and friendly demeanor with all customers and employees/co-workers in all situations
Investigate and respond to customer and employee questions and requests; escalate to appropriate member of management if unable to resolve directly
Ensure an organized, clean, smoothly run, and profitable department
Set daily priorities and expectations for department staff to ensure productive workflow
Set stocking priorities to ensure displays and shelves are clean and well maintained; product is aesthetically merchandised, stocked, rotated, faced
Ensure inventory levels meet turns goals and established days-on-hand; regularly review product sales movement to determine inventory needs; use sales movement data to determine if products will be discontinued
Ensure that product conditions meet Co-op standards; including removing close-dated products before they expire; ensure that unsalable items are properly disposed of, following established procedures
Continually evaluate department conditions, operations, and performance to determine areas for improvement; reinforce strengths while developing and implementing improved practices and procedures
Ensure backstock and work areas are clean and organized with inventory properly stored and rotated
Ensure equipment is maintained and properly serviced; advise Maintenance and Store Manager of equipment repair/replacement needs
Work with the Store Manager to develop, revise and enforce department’s standard operating procedures (SOP)
Participate in Open Book Management (OBM) and lead department in weekly huddles
Conduct quarterly inventory
Attend and actively participate in department head meetings, store-wide and org-wide meetings, and trainings
Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned
Frequently check email for important company communications and review posted memos
Maintain the knowledge and ability to perform work activities of subordinates, including but not limited to stocking, cleaning, and organizing shelves and displays, and selling merchandise
Become familiar with the products we carry throughout all departments and where they are located throughout the store
Ensure the integrity of the North Coast Co-op’s Mission and Vision statements, along with the Cooperative Principles
In coordination with Store Manager, negotiate with suppliers for favorable prices, terms, quality, and delivery
Oversee all Bulk department product purchasing and inventory control, ensuring margin, turns and days-on-hand goals are met
Ensure all Bulk department products and purchases are aligned with the Co-op Purchasing Policy
Ensure adequate supply and selection of products with an emphasis on sourcing products locally, keeping out of stocks to a minimum; ensure ‘out of stock’ signs are properly displayed
Ensure proper product mix through category management
Receive orders, verify, and process invoices, and obtain credits following established procedures; ensure staff is properly trained on these procedures
Keep accurate records of department transfers, credits and spoilage/shrink as required by the accounting department; coordinate buying and use of spoilage/loss with other departments when possible
Monitor and track spoilage; check sales movement to determine if products should be discontinued; submit spoilage monthly to Store Manager and Director of Technology, following established procedures
Ensure accurate price labeling of product, working closely with Pricing Department as needed
Coordinate with Bulk department Head in sister store/location to ensure consistency and alignment in pricing and product selection; coordinate joint buying whenever possible to reduce inventory
Communicate ordering times, deadlines, and changes in delivery time to other departments with shared vendors
Attend trade shows and trainings when requested
Ensure sales tags and signs are properly displayed, accurate, clean and in good condition and signs are requested from Pricing Department and/or Marketing Department if needed
In coordination with Store Manager, design promotional displays that are exciting and engaging for shoppers; cross merchandise products with other departments
Ensure products are merchandised in alignment with our Merchandising Policy
Evaluate suppliers, products, and broker offerings to ensure that product selection is always interesting, follows trends, and relevant to our shoppers’ desires
Attend regular meetings with brokers and coordinate monthly specials
Visit competitor stores at least once a month for price comparisons, product, and merchandising ideas
Research industry trends
Participate in re-sets as requested
Work with Store Manager in setting sales, margin, COGs, and labor goals for department
Work with Store Manager to develop annual operating budget
Be familiar with and enforce all safety, health, and security rules, Safety Manual, federal and state regulations
Ensure use of personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics
Organize workflow and ensure that employees understand their duties or delegated tasks
Ensure efficient and friendly service from department staff; including engaging customers, offering product suggestions, and assisting customers in locating products throughout the store
Model supportive and participatory leadership qualities, actively promote team building and motivate staff to achieve their stated objectives: lead regular huddles and meetings, ensure department teamwork and communication is efficient and effective, and support all team members in achieving department goals
Establish clear performance, productivity, and service expectations for all department staff; coach and discipline employees as needed, in coordination with Store Manager and HR, to ensure department standards are met
Ensure on the job training for department staff utilizing training checklists
Work with Store Manager to develop and implement training materials and systems; communicating ongoing operational issues
In coordination with HR and the Store Manager, interview, hire and train new employees
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Work with Store Manager and Assistant Store Managers to develop and implement weekly schedules according to established labor budget; reallocate labor as needed to meet needs of operations; arrange for coverage of vacant shifts and fill in as needed
Receive complaints and resolve problems
Maintain timekeeping and personnel records in coordination with HR
Act as liaison between upper management and employees and share relevant information with/between parties as appropriate
Foster a productive working environment; ensure high levels of productivity and quality are maintained