Depot Technician

ADT•Springville, UT

18h

About The Position

Duties and Responsibilities: Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc. Work Order and ticket handling. Maintain queues, communicate, fulfill. Cycle counts of Depot inventory (devices and peripherals) Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc. Troubleshoot software or hardware issues. Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements. Manage and track devices sent to 3 rd parties for repair. Order parts as needed, both under warranty from Dell and other Vendors and out of warranty using ADT’s procurement system. Ensure compliance with established standards, policies, and configuration guidelines. Maintain a comprehensive repository for documentation and update as needed. PC and Apple Mac set up and support experience. iPad and Tablet setup, OS updates, and wiping of the device. Manage cellular activations of mobility assets (request activations, reassignments, cancelations).

Requirements

SCCM OSD, Imaging, or similar desktop imaging technology.
Troubleshoot and diagnose device issues for laptops, desktops, and tablets.
Active Directory experience.
Problem solving and troubleshooting abilities
Excellent communication, documentation, and written skills
Experience using Office 365 suite
Preferred but not required two (2) year degree or equivalent experience
A+ certification or equivalent work experience in Depot/Workstation support

Nice To Haves

Experience with XenMobile or other Mobile management software a plus.

Responsibilities

Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.
Work Order and ticket handling.
Maintain queues, communicate, fulfill.
Cycle counts of Depot inventory (devices and peripherals)
Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc.
Troubleshoot software or hardware issues.
Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.
Manage and track devices sent to 3 rd parties for repair.
Order parts as needed, both under warranty from Dell and other Vendors and out of warranty using ADT’s procurement system.
Ensure compliance with established standards, policies, and configuration guidelines.
Maintain a comprehensive repository for documentation and update as needed.
PC and Apple Mac set up and support experience.
iPad and Tablet setup, OS updates, and wiping of the device.
Manage cellular activations of mobility assets (request activations, reassignments, cancelations).