Depot Supervisor

Saronic • Galveston, TX

85d

About The Position

Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms. We are seeking a Depot Supervisor to support our Galveston based customer service and support teams. They will be the local Depot manager responsible for coordination of maintenance activities performed at our Customer Repair Center. In this role, you will lead scheduling of product arrival, coordinate vessel diagnostics and troubleshooting, and repair. A strong background in industrial machinery, naval, maritime, or aviation maintenance and repair would be ideal. This candidate should have previous management experience with demonstrated proficiency in electromechanical systems, diesel propulsion systems, or similar.

Requirements

• Bachelor’s degree or equivalent experience with 5+ years leading support of technical or complex products
• Knowledge of customer service tools and technologies, including CRM software, help desk systems, and communication platforms
• Strong preference for a background in Salesforce
• Experience developing support process and knowledge management documentation
• Capable of providing ongoing training and development opportunities for staff
• Strong organizational and project management skills to oversee multiple initiatives simultaneously
• Exceptional communication and presentation skills
• Ability to work effectively in a fast-paced, dynamic environment

Responsibilities

• Hire, train and lead a team with a focus on knowledge building and team member development
• Provide the first line of remote technical support to partners and customers, leveraging communication tools and remote access capabilities
• Diagnose, troubleshoot and document issues, guide users through problem resolution, escalate complex issues, and coordinate advanced troubleshooting/on-site repairs with Field Support Representatives
• Work with internal logistic partners and customers to coordinate the delivery and return of vessels, parts and supporting items
• Identify opportunities for process improvements and product enhancements based on customer feedback
• Collaborate with internal teams to implement changes and contribute to the ongoing improvement of our products and services
• Act as the voice of the customer in the company, ensuring that customer needs and feedback are heard and addressed in strategic planning and product development

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees