Depot Repair Technician

Customer Service Associates • Syracuse, NY

118d

About The Position

Equipment Management Service and Repair - EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, Vacuum and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR's portfolio of services includes on-site technical field support, FDA field change orders, bench repair and remanufacturing, installation, call center, contract manufacturing and logistics, FDA compliance and validation, project management, and training and education. We are looking for a candidate who is passionate about customer service and enjoys the challenge of hands-on equipment repair. The successful individual will have excellent troubleshooting skills and is driven to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values.

Requirements

• ISO13485 certification.
• Minimum 1-3 years' experience working with biomedical equipment.
• Intermediate experience with Microsoft Office Suite and web-based applications.
• Excellent understanding of electronics and mechanical repair.
• Excellent troubleshooting skills.
• Ability to work independently and in teams.
• Excellent verbal and written skills.
• Ability to focus clearly on the customer.
• Capable of reading and interpreting written technical instructions, safety manuals, service manuals, policies, and procedures.
• Entry to moderate level technical skills for low to medium complexity mechanical, electronic, and pneumatic equipment.
• Excellent communicator who can clearly and precisely communicate leading questions, instructions, and expectations via verbal and written methods to supported field team members and customers.
• Relies on detailed procedure instructions and pre-established guidelines to perform the functions of the job.
• Strong interpersonal skills to effectively work with field team members and customers to develop positive internal and external relationships.
• Works semi-independently with moderate supervision.

Nice To Haves

• An AA (or better) in mechanical or electrical systems with experience with electronic test equipment or equivalent military training is required.
• CBET (Certified Biomedical Equipment Technician), preferred but not required.
• Equivalent work experience will be considered in lieu of a degree.

Responsibilities

• Provides in-house preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Responsible for customer satisfaction pertaining to services provided.
• Responsible for following quality practices specified by EMSAR and product vendors.
• Reviews assigned work orders and documents all facets of the work product in EMSAR's Service Max and eBiotrack software systems.
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Updates work status for each service action accurately and timely in EMSAR's service databases.
• Ensures customer satisfaction through quality workmanship, documentation, customer management and demonstrates professionalism that is consistent with EMSAR's image.
• Maintains a professional appearance regarding dress and personal appearance including required safety equipment.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform work tasks.
• Promotes teamwork and cooperation between EMSAR associates and customers.
• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
• Follows client quality requirements pertaining to services provided.
• Supports and applies appropriate quality system processes.
• Performs additional duties as needed and/or assigned by supervisor/manager.

Benefits

• A great team environment.
• Ability to work remotely.
• Supportive leadership.

What This Job Offers

• Industry: Administrative and Support Services