Depot Manager

Crown Laundry Svc • Jacksonville, FL

1d

About The Position

The primary purpose of the Linen Depot Manager position is to lead the utilization of linen in a depot facility. This includes supervising linen technicians responsible for the distribution and collection of linen, and ensuring customer needs are met through inventory analysis, quality control, and cost management.

Requirements

• 3+ years outside management experience
• Exceptional professional presence
• Exceptional problem-solving skills to resolve both customer and employee issues
• Proficiency in Microsoft Office products
• Comfortable in a team-based environment
• Must have a valid Driver's License.

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Lead the day-to-day activities of the linen distribution department including: 1. Onboarding, training, and coaching of employees; 1. Ensuring staffing meets the needs of the customer; 2. Seeking out opportunities to improve utilization of linen.
• Coordinating with plant, fleet, and service personnel to ensure high-quality products are served to the customer in an efficient manner.
• Act as the primary representative of Crown during customer interactions.
• Receive both positive and negative feedback regarding personnel, product quality, and service levels
• Follow-up with customers with a resolution after a concern is documented
• Propose new business opportunities to increase Crown’s presence in the facility.
• Maintain accurate and appropriate inventory levels. Tools used for this function include: 1. Internal inventory tracking software; 2. Hand-counts of physical inventory levels; 3. Routine audits of distribution points throughout the facility.
• Seek collaboration and/or assistance from senior managers at Crown when needed to resolve any issues.
• Must keep exceptional records regarding customer contacts, customer service issues, and details of resolution.
• Any other duties as assigned or deemed necessary.
• Must be willing and able to work with both clean and soiled linen in accordance with Crown policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager