Deposit Servicing Specialist II

OneAZ Credit Union • Phoenix, AZ

1d • $21 - $26 • Onsite

About The Position

The Deposit Servicing Specialist II handles the back office processes for specialty accounts, death claims, IRAs, escheatment, legal documents, and tax form reporting and audits. The role initiates appropriate action to resolve inquiries, ensuring potential financial risk is mitigated, utilizing available resources and minimizing any negative impact to the member experience.

Requirements

• High School Diploma Required
• 1 to 3 years of similar or related experience. Required
• Office suite software (e.g., Microsoft Outlook, Word, Excel) experience.
• Strong verbal/written communication, phone etiquette, analytical, problem solving, teamwork, and professionalism skills.
• Ability to multi-task, collaborate, and work in a fast-paced environment.
• Strong time-management, accuracy, and attention-to-detail skills.
• A passion for people, innovation, and growth.

Nice To Haves

• 3 to 5 years of similar or related experience. Or equivalent combination of education and experience in a financial institution environment.

Responsibilities

• Supports members and associates by responding to inquiries and requests through the phone queue, email, fax requests, and online help desks.
• Handle all requests within the established service level agreements.
• Assists with the IRA account administration, including the process to maintain member IRA information and transactions.
• Supports SME with pending IRA branch transactions in the IRA direct Approvers Queue Process and tracks error corrections on Ascensus and DNA systems.
• Supports SME with approvals for new IRA users and resets user passwords.
• Reviews tax reporting documents.
• Supports the balancing of IRA federal tax withholding reports.
• Processing daily IRA transactions received through mail including contributions, withdrawals, and transfers out.
• Provides assistance and information to members and associates to process death claims.
• Works with account beneficiaries, attorneys, personal representatives of estates, and successor trustees in completing death claim paperwork and pay outs.
• Maintains files and tracks pending death claims through the deceased workflow.
• Reviews documents submitted from branch associates and departments for acceptance. Documents include but are not limited to: Power of Attorney, Irrevocable trusts, Conservatorships, Estates, Representative Payee, IRA Investments Opened Under Trusts, and UTMA.
• Performs or oversees quality control and audit tasks on the legal documents accepted on deposit accounts.
• Communicates and escalates exceptions found in audits to resolve in a timely manner.
• Assists the yearly escheatment process adhering to each state’s unclaimed property rules and statutes. Keeps abreast of state legislative changes and updates credit union records appropriately.
• Creates year-end 1099 MISC,1099 NEC, 1099C, and 1099A tax forms and uploads to HRS Pro within IRS timelines.
• Assists with the responds to IRS B and P notices and becomes familiar with IRS Publication 1281.
• Performs W-9 form administration.
• Audits/reviews monthly DNA tax reports
• Performs ITIN member administration.
• Applies knowledge and experience in testing of new processes and system upgrades.
• Assists with processing levies, garnishments, and subpoenas.
• Updates policies and procedures, as needed.
• Analyzes processes and provides suggestions for process improvements.

Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcareassistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED