Deposit Services Team Lead

Arrow Financial Corporation • Glens Falls, NY

6d • $21 - $27

About The Position

Responsible for training/cross-training department employees, review and audit daily work to ensure it is completed timely, accurately, and within procedural quality. Performs deposit services and item processing, functions as needed and/or in weekly rotation. Assists with operational support to branch network, and project assistance to Deposit and Loans Senior Manager as needed. Leads training and writes procedures within the Deposit Services team.

Requirements

• High Attention to Detail and Strong Communcation skills
• Operational Efficiency
• Independent Problem-Solving Skills
• Bachelors degree or equivalent experience preferred.
• 4 years of experience in office management field, banking or related experience preferred.
• Thorough knowledge of banking rules and regulations pertaining to deposit accounts and expanded knowledge of NACHA rules preferred and Regulation E.
• Proven skill in identifying, analyzing, and providing resolution to problems.
• Ability to collaborate with and direct others to achieve goals and provide superior service.
• Quality communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management.
• Excellent organizational skills: ability to map/follow workflows, assess needs, prioritize tasks accordingly, and meet strict deadlines.
• Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint
• Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
• Must be able to repetitively use a telephone and computer mouse and keyboard.
• Ability to lift/move up to 15 lbs.

Responsibilities

• Review and audit random samplings of daily work to ensure accuracy and procedural compliance. Prepare reports for management detailing audit result and make training recommendations to bridge performance gaps identified, as well as facilitate change controls for prevention of future occurrences. Formulate and implement strategies and processes to increase efficiencies, improve customer service, and achieve department goals.
• Assist coach team through day-to-day operations, projects, and special assignments.
• Coordinate team scheduling and coverage with other team leads to ensure uninterrupted coverage and timely customer support.
• Identify and resolve errors. Provide consistent, outstanding customer service for both internal and external customers.
• Research data for management reports, audits, SOX Controls, and projects as assigned.
• Stay up to date on applicable laws/regulations; ensure compliance with laws/regulations as well as Company policies and procedures.
• Train/cross-train new and existing employees with goal of creating interchangeable and highly skilled workforce; keep skills/knowledge up to date in all areas including deposit services, item processing.
• Process transactions/documentation accurately and timely; input data with high level of accuracy; research exceptions and report discrepancies; review data for missing information and proper authorizations.

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level