Deposit Services Representative

St. Mary's Credit Union • Marlborough, MA

105d • Hybrid

About The Position

If you are looking to join a great place to work that is growing, progressive, offers development opportunities, has an awesome team, and outstanding benefits, we want to hear from you. This is a hybrid position at our main office in Marlborough.

Summary: 

Under the direction of the Deposit Services Manager, performs a variety of clerical and administrative duties in support of the deposit services functions in conformance with established Credit Union policies and procedures.

Requirements

• High school diploma or equivalent combination of education and experience.
• Excellent verbal/written communication skills and knowledge of MS software are required.

Nice To Haves

• Deposit Operations experience in a financial institution is preferred.

Responsibilities

• Performs any function, within scope of authority and expertise, to provide the highest level of service and responsiveness to all credit union employees and the members served by the Credit Union.
• Assist with the daily deposit operations activities to ensure accurate, efficient, timely and confidential services to members, credit union departments and branches.
• Contributes to a positive work environment and SMCU image by maintaining courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction.
• Responsible for meeting or exceeding individual assigned sales and service goals.
• Performs tasks relative to any and all of the following functions: Processing and approving incoming and outgoing foreign and domestic wire transfers Processing Exception Items (EIM processing), including any of the following: Non-post items for DDA, Savings and Certificate accounts NSF items Returned Deposited Item processing  Cross train in all areas of Deposit Services  Serves as back-up to members of the Deposit Services Team ACBB Adjustments  SAM Ticket Close Outs  Address Changes  Research Requests  $10K and over check review  Verify Fresh Starts  NSF Fee Processing  Mobile Deposits Processing  Overdraft Privilege Program Maintenance  18/65 Account Review  Review Online Address Changes  Back up to Levy Processing
• Serves as a resource and provides member service support to the retail branch employees relative to routine member questions, concerns, research as well the more complex member questions, concerns and research.
• Keeps current on trends, compliance and applicable laws in all areas of responsibilities for the Deposit Services area
• Performs additional related duties that may be assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED